Service Quality Leadership of Emergency Department of RSUD K.R.M.T Wongsonegoro (K.R.M.T Wongsonegoro District Hospital)

Ima Ariyani(1), Sutopo Patria Jati(2), Septo Pawelas Arso(3),




(1) Prodi Magister Kesehatan Masyarakat, Fakultas Kesehatan Masyarakat, Universitas Diponegoro, Indonesia
(2) Prodi Magister Administrasi dan Kebijakan Kesehatan, Fakultas Kesehatan Masyarakat, Universitas Diponegoro, Indonesia
(3) Prodi Magister Administrasi dan Kebijakan Kesehatan, Fakultas Kesehatan Masyarakat, Universitas Diponegoro, Indonesia

Abstract

Leadership style in hospital environment affects towards service quality. Therefore, chief of RSUD K.R.M.T Wongsonegoro conducts several efforts to increase its service quality especially at Emergency Department. The purpose of this research is to know the most-used leadership style by the chief of RSUD K.R.M.T Wongsonegoro that affects towards service quality at the Emergency Department. This research uses qualitative research method and selects the informant by using purposive sampling technique. The main informants consist of 4 (four) persons, and triangulation informants consist of 4 (four) persons. The data collection techniques used by this research are in-depth interview and document study. Based on the research results, there were two leadership styles found during the research. Firstly, it showed that the most dominant leadership style used by the chief and affected on the employees’ discipline in order to increase the service quality at the Emergency Department was transformational leadership style, where the chief encouraged, inspired, and appreciated the employees, so they were able to carry out the applicable policies, because they felt they were appreciated. Secondly, transactional leadership style, by implementing award and punishment systems, the employees were obey the rules they expected to get the award if they executed their job well. 

Key Words: leadership, quality enhancement, hospital

Document: 44 (2010-2019)

Full Text:

PDF

References

Daftar Pustaka

Ainiyah, N., Ahsan., Fathoni, M., 2014. Analisis Faktor Pelaksanaan Triage Di Instalasi Gawat Darurat. Jurnal Ners;10(1):147–57.

Balqis, Rahmah., 2010. Kajian Gaya Kepemimpinan Direktur RSUD terhadap Fungsi Kepemimpinan Direktur dalam Pelaksanaan Manajemen RSUD di DKI Jakarta. Jurnal Fakultas Kesehatan Masyarakat. Universitas Indonsia. Jakarta;

Dr. Joseph A DeFeo. 2019. The Juran Trilogy: Quality Planning.

Helena., Nataly., Tapoona., 2014. Pengaruh Kepemimpinan, Budaya Organisasi, dan Motivasi terhadap Kepuasan Kerja dan Dampaknya terhadap Kinerja Organisasi di Unika Atmajaya. Tesis. Jakarta, Unika Atmajaya.

Isdiani, R., Sudiro, S., 2019. Pengaruh Gaya Kepemimpinan Terhadap Disiplin Dokter dalam Ketepatan Waktu Pelayanan Sesuai Standar Pelayanan Minimal (SPM) Rawat Jalan di Rumah Sakit Umum Daerah K.R.M.T Wongsonegoro Tahun 2018. Jurnal Manajemen Kesehatan Indonesia;7(2):132–41.

Kadek.,Yudi, P., Dewi Adnyani I., 2015. Pengaruh Gaya Kepemimpinan Terhadap Disiplin Kerja Pegawai Di Dinas Balai Bahasa Provinsi Bali. E-Jurnal Manajemen Universitas Udayana;4(9):251418.

Kementerian Kesehatan RI. 2008. Keputusan Menteri Kesehatan Nomor 129/Menkes/SK/II/2008 tentang Standar Pelayanan Minimal Rumah Sakit. Jakarta: Departemen Kesehatan Republik Indonesia. p. 69–73.

Kementerian Kesehatan RI. 2009. Standar Instalasi Gawat Darurat (IGD) Rumah Sakit. Standar Akreditasi Rumah Sakit. Jakarta: Kemenkes RI.

Mailisa., Safitri, H., Shabri, M., 2012. Pengaruh Gaya Kepemimpinan, Kerjasama Tim, Dan Gaya Komunikasi Terhadap Kepuasan Kerja Serta Dampaknya Terhadap Kinerja Pegawai Pada Sekretariat Daerah Kota Sabang. Pascasarjana Universitas Syiah Kuala;

Manurung, JM., 2017. Kajian Implementasi Mutu dengan Pendekatan Integrasi Six Sigma dan TQM Melalui Penilaian Malcolm Baldridge di Rumah Sakit Charitas Palembang. Jurnal Administrasi Rumah Sakit Indonesia;3(2):85.

Mufidah, SZ., Issroviatiningrum, R., Sari, DWP. 2018. Hubungan Gaya Kepemimpinan Dengan Budaya Organisasi Di Rumah Sakit Islam Sultan Agung Semarang. Proceeding Unissula Nursing Conference;1(1):83–9.

Octavina, GS., Slamet Muchsin., Khoiron. 2019. Program Instalasi Gawat Darurat Modern (Instagram) Dalam Meningkatkan Pelayanan. Jurnal Respon Publik; 13(6):52-59.

RSUD K.R.M.T. Wongsonegoro. 2017. Surat Keputusan Direktur RSUD K.R.M.T. Wongsonegoro Nomor 335 Tahun 2017 tentang Kebijakan Punishment Dokter yang Diberlakukan pada Jasa Pelayanan di RSUD K.R.M.T. Wongsonegoro. Semarang: RSUD K.R.M.T. Wongsonegoro.

Rudy,L., Herjunianto., Roosalina., 2013. Faktor yang Mempengaruhi Tingginya Angka Kematian di IGD Rumah Sakit. Jurnal Kedokteran Brawijaya; 28(2):200-205.

Sutoto. 2017. Standar Akreditasi Rumah Sakit : Sambutan Ketua Eksekutif Komisi Akreditasi Rumah Sakit. Standar Akreditasi Rumah Sakit. Jakarta. SNARS

Titi., Nurfitri, SL., 2009. Pengaruh Kepemimpinan Dan Motivasi Terhadap Kinerja Karyawan. Performance;10(1):55.

Refbacks

  • There are currently no refbacks.


View My Stats