Ikhsananto, A., and H. Pramusinto. “PENERAPAN STANDAR PELAYANAN MINIMAL PEGAWAI TATA USAHA DI SMP NEGERI SE-KOTA SALATIGA”. Economic Education Analysis Journal, Vol. 5, no. 2, Mar. 2017, p. 441, http://journal.unnes.ac.id/sju/eeaj/article/view/13575.