Adam, I., & Amuquandoh, F. E. (2013). Dimensions of Hotel Location in the Kumasi Metropolis, Ghana. Tourism Management Perspectives, 8, 1-8.
Al-Aomar, R., & Hussain, M. (2017). An Assessment of Green Practices in a Hotel Supply Chain: A Study of USE Hotels. Journal of Hospitality and Tourism Management, 32, 71-81.
Alonso-Almeida, M., Robin, C. F., Pedroche, M. S. C., & Astorga, P. S. (2016). Revisiting Green Practices in the Hotel Industry: A Comparison between Mature and Emerging Destinations. Journal of Cleaner Production, 140, 1415-1428.
Arafat, S., & Syamsiyah, N. R. (2013). Performansi Greenship Building pada Rumah Tiri di Surakarta (Penekanan pada Water Conservation dan Material Resource and Cycle). Sinetika, 13(1), 11-18.
Baker, M. A., Davis, E. A., & Weaver, P. A. (2013). Eco-friendly Attitudes, Barriers to Participation, and Differences in Behavior at Green Hotels. Cornell Hospitality Quarterly, 55(1), 89–99.
BPS Kota Surakarta. (2018). Statistik Tingkat Penghunian Kamar Hotel 2018. Surakarta: BPS Kota Surakarta.
Chan, E. S. (2014). Green Marketing: Hotel Customers’ Perspective. Journal of Travel & Tourism Marketing, 31(8).
Chan, E. S. W. (2013). Managing Green Marketing: Hong Kong Hotel Managers’ Perspective. International Journal of Hospitality Management, 34, 442-461.
Chen, Y., Shen, H., Zhong, Q., Chen, H., Huang, T., Liu, J., & Tao, S. (2016). Transition of Household Cookfuels in China from 2010 to 2012. Applied Energy, 184, 800-809.
Chica-Olmo, J., González-Morales, J. G., & Zafra-Gómez, J. L. (2020). Effects of Location on Airbnb Apartment Pricing in Málaga. Tourism Management, 77(September 2019), 103-981.
Colby, J. D., Mulcahy, K. A., & Wang, Y. (2000). Modeling Flooding Extent from Hurricane Floyd in the Coastal Plains of North Carolina. Environmental Hazards, 2(4), 157-168.
Deraman, F., Ismail, N., Arifin, A. I. M., & Mostafa, M. I. A. (2017). Green Practices in Hotel Industry : Factors Influencing the Implementation. Journal of Tourism, Jospitality & Culinary Arts (JTCA), 9(2), 305-316.
Disatnik, D., & Sivan, L. (2016). The Multicollinearity Illusion in Moderated Regression Analysis. Marketing Letter, 27(2), 403-408.
Djunaidi, M., Setiawan, E., & Hariyanto, T. (2006). Analisis Kepuasan Pelanggan dengan Pendekatan Fuzzy Service Quality dalam Upaya Peningkatan Kualitas Pelayanan. Jurnal Ilmiah Teknik Industri, 4(3), 139-146.
Effendi, S., & Tukiran. (2012). Metode Penelitian Survey (Edisi Revi). Jakarta: LP3ES.
Fang, L., Li, H., & Li, M. (2019). Does Hotel Location Tell a True Story? Evidence from Geographically Weighted Regression Analysis of Hotels in Hong Kong. Tourism Management, 72(July 2018), 78-91.
Graci, S., & Dodds, R. (2008). Why Go Green? The Business Case for Environmental Commitment in the Canadian Hotel Industry. Anatolia : An International Journal of Tourism and Hospitality Research, 19(2), 251-270.
Han, H. (2015). Travelers’ Pro-Environmental Behavior in a Green Lodging Context: Converging Value-Belief-Norm Theory and the Theory of Planned Behavior. Tourism Management, 47, 164-177.
Han, H., Hsu, L. T. (Jane), & Lee, J. S. (2009). Empirical Investigation of the Roles of Attitudes Toward Green Behaviors, Overall Image, Gender, and Age in Hotel Customers’ Eco-Friendly Decision-Making Process. International Journal of Hospitality Management, 28(4), 519-528.
Han, H., & Jin, H. (2015). Hotel Customers’ Environmentally Responsible Behavioral Intention: Impact of Key Constructs on Decision in Green Consumerism. International Journal of Hospitality Management, 45, 22-33.
Han, H., & Kim, Y. (2010). An Investigation of Green Hotel Customers’ Decision Formation: Developing an Extended Model of the Theory of Planned Behavior. International Journal of Hospitality Management, 29(4), 659-668.
Han, H., Kim, Y., & Kim, E. K. (2011). Cognitive, Affective, Conative, and Action Loyalty : Testing the Impact of Inertia. International Journal of Hospitality Management, 30, 1008-1019.
Hsiao, T., Chuang, C., Kuo, N., & Yu, S. M. (2014). Establishing Attributes of an Environmental Management System for Green Hotel Evaluation. International Journal of Hospitality Management, 36, 197-208.
Hu, N., Zhang, T., Gao, B., & Bose, I. (2019). What Do Hotel Customers Complain About? Text Analysis Using Structural Topic Model. Tourism Management, 72, 417-426.
Irwin, J. R., & Mcclelland, G. H. (2001). Misleading Heuristics and Moderated Multiple Regression Models. Journal of Marketing Research, 17(2), 100-109.
Ka, I., Lai, W., & Hitchcock, M. (2016). A Comparison of Service Quality Attributes for Stand-Alone and Resort-Based Luxury Hotels in Macau : 3-Dimensional Importance- Performance Analysis. Tourism Management, 55, 139-159.
Kandampully, J., & Suhartanto, D. (2000). Customer Loyalty in the Hotel Industry: The Role of Customer Satisfaction and Image. International Journal of Contemporary Hospitality Management, 12(6), 346-351.
Kasim, A. (2004). BESR in the Hotel Sector: A Look at Tourists’ Propensity toward Environmentally and Socially Friendly Hotel Attributes in Pulau Pinang, Malaysia. International Journal of Hospitality & Tourism Administration, 5(2), 61-83.
Kiatkawsin, K., & Han, H. (2017). Young Travelers’ Intention to Behave Pro-Environmentally: Merging the Value-Belief-Norm Theory and the Expectancy Theory. Tourism Management, 59, 76-88.
Lee, J., Hsu, L. J., Han, H., & Kim, Y. (2010). Understanding How Consumers View Green Hotels: How a Hotel’s Green Image Can Influence Behavioural Intentions. Journal of Sustainable Tourism, 18(7), 901-914.
Lee, S., Sun, K., Wu, L. L., & Xiao, Q. (2018). A Moderating Role of Green Practices on the Relationship between Service Quality and Customer Satisfaction : Chinese Hotel Context. Journal of China Tourism Research, 14(1), 42-60.
Lisa, Y., & Mattila, A. S. (2014). Improving Consumer Satisfaction in Green Hotels: The Roles of Perceived Warmth, Perceived Competence, and CSR Motive. International Journal of Hospitality Management, 42, 20-31.
Masiero, L., Yang, Y., & Qiu, R. T. R. (2019). Understanding Hotel Location Preference of Customers : Comparing Random Utility and Random Regret Decision Rules. Tourism Management, 73(April 2018), 83–93.
Merli, R., Preziosi, M., Acampora, A., & Ali, F. (2019). Why Should Hotels Go Green ? Insights from Guests Experience in Green Hotels. International Journal of Hospitality Management, 81(April), 169-179.
Millar, M. (2009). A Choice model approach to business and leisure traveler â€TM s preferences for green hotel attributes. University of Nevada, Las Vegas.
Millar, M., & Baloglu, S. (2008). Hotel Guests’ Preferences for Green Hotel Hotel Guests’ Preferences for Green Hotel Attributes. Hospitality Management.
Millar, M., Mayer, K. J., & Baloglu, S. (2012). Importance of Green Hotel Attributes to Business and Leisure Travelers. Journal of Hospitality Marketing & Management, 21(4), 394-413.
Nimri, R., Patiar, A., & Kensbock, S. (2017). A Green Step Forward: Eliciting Consumers’ Purchasing Decisions Regarding Green Hotel Accommodation in Australia. Journal of Hospitality and Tourism Management, 33, 43-50.
Njite, D., Schaffer, J., Njite, D., & Schaffer, J. (2017). Revisiting Attributes : How Important is Green in the Consumer Selection of Hotel Rooms? International Journal of Hospitality & Tourism Administration, 18(2), 1-26.
Perera, P., & Vlosky, R. (2013). How Previous Visits Shape Trip Quality, Peceived Value, Satisfaction, and Future Behavioral Intentions: The Case of Forest-Based Ecotourism in Sri Lanka. International Journal of Sport Management Recreation & Tourism, 11, 1-24.
Rahman, I., & Reynolds, D. (2016). Predicting Green Hotel Behavioral Intentions Using a Theory of Environmental Commitment and Sacrifice For the Environment. International Journal of Hospitality Management, 52, 107-116.
Reagan, H. A., Anam, C., Hastuti, A., Setiyawati, N., Pratiwi, A. I., Larasaty, P., & Handika, F. (2018). Indikator Tujuan Pembangunan Berkelanjutan (TPB) Indonesia 2018. Jakarta: Badan Pusat Statistik.
Rigall-I-Torrent, R., Fluvià , M., Ballester, R., Saló, A., Ariza, E., & Espinet, J. (2011). The Effects of Beach Characteristics and Location with Respect to Hotel Prices. Tourism Management, 32(5), 1150-1158.
Robinot, E., & Gionnelloni, J.-L. (2010). Do Hotels’ “Green†Attributes Contribute to Customer Satisfaction? Journal of Services Marketing, 24, 157-169.
Said, A., Budiati, I., Reagan, H. A., Riyadi, A. H., Anam, C., & Larasaty, P. (2016). Potret Awal Tujuan Pembangunan Berkelanjutan 9 (Sustainable Development Goals) di Indonesia. Jakarta: Penerbit Badan Pusat Statistik.
Saló, A., Garriga, A., Rigall-I-Torrent, R., Vila, M., & Fluvià , M. (2014). Do Implicit Prices for Hotels and Second Homes Show Differences in Tourists’ Valuation for Public Attributes for Each Type of Accommodation Facility? International Journal of Hospitality Management, 36, 120-129.
Schumacker, R. E., & Lomax, R. G. (2004). A Beginner’s Guide to Structural Equation Modelling. New Jersey: Lawrence Erlabaum Associates.
Soegijanto, F. (2014). Kajian Terapan Eko Interior pada Rumah Turi Hotel di Surakarta. Dimensi Interior, 12(1), 31-37.
Souza, C. D. (2007). Examination of Environmental Beliefs and its Impact on the Influence of Price, Quality and Demographic Characteristics with Respect to Green Purchase Intention. Journal of Targeting, Measurement and Analysis for Marketing, 15(2), 69-78.
Valentin, M., & O’Neill, J. W. (2019). The Value of Location for Urban Hotels. Cornell Hospitality Quarterly, 60(1), 5-24.
Verma, V. K., & Chandra, B. (2018). An Application of Theory of Planned Behavior to Predict Young Indian Consumers’ Green Hotel Visit Intention. Journal of Cleaner Production, 172, 1152-1162. http://doi.org/10.1016/j.jclepro.2017.10.047
Wilkins, H., Merrilees, B., & Herington, C. (2007). Towards an Understanding of Total Service Quality in Hotels. Hospitality Management, 26, 840-853.
Al-Aomar, R., & Hussain, M. (2017). An Assessment of Green Practices in a Hotel Supply Chain: A Study of USE Hotels. Journal of Hospitality and Tourism Management, 32, 71-81.
Alonso-Almeida, M., Robin, C. F., Pedroche, M. S. C., & Astorga, P. S. (2016). Revisiting Green Practices in the Hotel Industry: A Comparison between Mature and Emerging Destinations. Journal of Cleaner Production, 140, 1415-1428.
Arafat, S., & Syamsiyah, N. R. (2013). Performansi Greenship Building pada Rumah Tiri di Surakarta (Penekanan pada Water Conservation dan Material Resource and Cycle). Sinetika, 13(1), 11-18.
Baker, M. A., Davis, E. A., & Weaver, P. A. (2013). Eco-friendly Attitudes, Barriers to Participation, and Differences in Behavior at Green Hotels. Cornell Hospitality Quarterly, 55(1), 89–99.
BPS Kota Surakarta. (2018). Statistik Tingkat Penghunian Kamar Hotel 2018. Surakarta: BPS Kota Surakarta.
Chan, E. S. (2014). Green Marketing: Hotel Customers’ Perspective. Journal of Travel & Tourism Marketing, 31(8).
Chan, E. S. W. (2013). Managing Green Marketing: Hong Kong Hotel Managers’ Perspective. International Journal of Hospitality Management, 34, 442-461.
Chen, Y., Shen, H., Zhong, Q., Chen, H., Huang, T., Liu, J., & Tao, S. (2016). Transition of Household Cookfuels in China from 2010 to 2012. Applied Energy, 184, 800-809.
Chica-Olmo, J., González-Morales, J. G., & Zafra-Gómez, J. L. (2020). Effects of Location on Airbnb Apartment Pricing in Málaga. Tourism Management, 77(September 2019), 103-981.
Colby, J. D., Mulcahy, K. A., & Wang, Y. (2000). Modeling Flooding Extent from Hurricane Floyd in the Coastal Plains of North Carolina. Environmental Hazards, 2(4), 157-168.
Deraman, F., Ismail, N., Arifin, A. I. M., & Mostafa, M. I. A. (2017). Green Practices in Hotel Industry : Factors Influencing the Implementation. Journal of Tourism, Jospitality & Culinary Arts (JTCA), 9(2), 305-316.
Disatnik, D., & Sivan, L. (2016). The Multicollinearity Illusion in Moderated Regression Analysis. Marketing Letter, 27(2), 403-408.
Djunaidi, M., Setiawan, E., & Hariyanto, T. (2006). Analisis Kepuasan Pelanggan dengan Pendekatan Fuzzy Service Quality dalam Upaya Peningkatan Kualitas Pelayanan. Jurnal Ilmiah Teknik Industri, 4(3), 139-146.
Effendi, S., & Tukiran. (2012). Metode Penelitian Survey (Edisi Revi). Jakarta: LP3ES.
Fang, L., Li, H., & Li, M. (2019). Does Hotel Location Tell a True Story? Evidence from Geographically Weighted Regression Analysis of Hotels in Hong Kong. Tourism Management, 72(July 2018), 78-91.
Graci, S., & Dodds, R. (2008). Why Go Green? The Business Case for Environmental Commitment in the Canadian Hotel Industry. Anatolia : An International Journal of Tourism and Hospitality Research, 19(2), 251-270.
Han, H. (2015). Travelers’ Pro-Environmental Behavior in a Green Lodging Context: Converging Value-Belief-Norm Theory and the Theory of Planned Behavior. Tourism Management, 47, 164-177.
Han, H., Hsu, L. T. (Jane), & Lee, J. S. (2009). Empirical Investigation of the Roles of Attitudes Toward Green Behaviors, Overall Image, Gender, and Age in Hotel Customers’ Eco-Friendly Decision-Making Process. International Journal of Hospitality Management, 28(4), 519-528.
Han, H., & Jin, H. (2015). Hotel Customers’ Environmentally Responsible Behavioral Intention: Impact of Key Constructs on Decision in Green Consumerism. International Journal of Hospitality Management, 45, 22-33.
Han, H., & Kim, Y. (2010). An Investigation of Green Hotel Customers’ Decision Formation: Developing an Extended Model of the Theory of Planned Behavior. International Journal of Hospitality Management, 29(4), 659-668.
Han, H., Kim, Y., & Kim, E. K. (2011). Cognitive, Affective, Conative, and Action Loyalty : Testing the Impact of Inertia. International Journal of Hospitality Management, 30, 1008-1019.
Hsiao, T., Chuang, C., Kuo, N., & Yu, S. M. (2014). Establishing Attributes of an Environmental Management System for Green Hotel Evaluation. International Journal of Hospitality Management, 36, 197-208.
Hu, N., Zhang, T., Gao, B., & Bose, I. (2019). What Do Hotel Customers Complain About? Text Analysis Using Structural Topic Model. Tourism Management, 72, 417-426.
Irwin, J. R., & Mcclelland, G. H. (2001). Misleading Heuristics and Moderated Multiple Regression Models. Journal of Marketing Research, 17(2), 100-109.
Ka, I., Lai, W., & Hitchcock, M. (2016). A Comparison of Service Quality Attributes for Stand-Alone and Resort-Based Luxury Hotels in Macau : 3-Dimensional Importance- Performance Analysis. Tourism Management, 55, 139-159.
Kandampully, J., & Suhartanto, D. (2000). Customer Loyalty in the Hotel Industry: The Role of Customer Satisfaction and Image. International Journal of Contemporary Hospitality Management, 12(6), 346-351.
Kasim, A. (2004). BESR in the Hotel Sector: A Look at Tourists’ Propensity toward Environmentally and Socially Friendly Hotel Attributes in Pulau Pinang, Malaysia. International Journal of Hospitality & Tourism Administration, 5(2), 61-83.
Kiatkawsin, K., & Han, H. (2017). Young Travelers’ Intention to Behave Pro-Environmentally: Merging the Value-Belief-Norm Theory and the Expectancy Theory. Tourism Management, 59, 76-88.
Lee, J., Hsu, L. J., Han, H., & Kim, Y. (2010). Understanding How Consumers View Green Hotels: How a Hotel’s Green Image Can Influence Behavioural Intentions. Journal of Sustainable Tourism, 18(7), 901-914.
Lee, S., Sun, K., Wu, L. L., & Xiao, Q. (2018). A Moderating Role of Green Practices on the Relationship between Service Quality and Customer Satisfaction : Chinese Hotel Context. Journal of China Tourism Research, 14(1), 42-60.
Lisa, Y., & Mattila, A. S. (2014). Improving Consumer Satisfaction in Green Hotels: The Roles of Perceived Warmth, Perceived Competence, and CSR Motive. International Journal of Hospitality Management, 42, 20-31.
Masiero, L., Yang, Y., & Qiu, R. T. R. (2019). Understanding Hotel Location Preference of Customers : Comparing Random Utility and Random Regret Decision Rules. Tourism Management, 73(April 2018), 83–93.
Merli, R., Preziosi, M., Acampora, A., & Ali, F. (2019). Why Should Hotels Go Green ? Insights from Guests Experience in Green Hotels. International Journal of Hospitality Management, 81(April), 169-179.
Millar, M. (2009). A Choice model approach to business and leisure traveler â€TM s preferences for green hotel attributes. University of Nevada, Las Vegas.
Millar, M., & Baloglu, S. (2008). Hotel Guests’ Preferences for Green Hotel Hotel Guests’ Preferences for Green Hotel Attributes. Hospitality Management.
Millar, M., Mayer, K. J., & Baloglu, S. (2012). Importance of Green Hotel Attributes to Business and Leisure Travelers. Journal of Hospitality Marketing & Management, 21(4), 394-413.
Nimri, R., Patiar, A., & Kensbock, S. (2017). A Green Step Forward: Eliciting Consumers’ Purchasing Decisions Regarding Green Hotel Accommodation in Australia. Journal of Hospitality and Tourism Management, 33, 43-50.
Njite, D., Schaffer, J., Njite, D., & Schaffer, J. (2017). Revisiting Attributes : How Important is Green in the Consumer Selection of Hotel Rooms? International Journal of Hospitality & Tourism Administration, 18(2), 1-26.
Perera, P., & Vlosky, R. (2013). How Previous Visits Shape Trip Quality, Peceived Value, Satisfaction, and Future Behavioral Intentions: The Case of Forest-Based Ecotourism in Sri Lanka. International Journal of Sport Management Recreation & Tourism, 11, 1-24.
Rahman, I., & Reynolds, D. (2016). Predicting Green Hotel Behavioral Intentions Using a Theory of Environmental Commitment and Sacrifice For the Environment. International Journal of Hospitality Management, 52, 107-116.
Reagan, H. A., Anam, C., Hastuti, A., Setiyawati, N., Pratiwi, A. I., Larasaty, P., & Handika, F. (2018). Indikator Tujuan Pembangunan Berkelanjutan (TPB) Indonesia 2018. Jakarta: Badan Pusat Statistik.
Rigall-I-Torrent, R., Fluvià , M., Ballester, R., Saló, A., Ariza, E., & Espinet, J. (2011). The Effects of Beach Characteristics and Location with Respect to Hotel Prices. Tourism Management, 32(5), 1150-1158.
Robinot, E., & Gionnelloni, J.-L. (2010). Do Hotels’ “Green†Attributes Contribute to Customer Satisfaction? Journal of Services Marketing, 24, 157-169.
Said, A., Budiati, I., Reagan, H. A., Riyadi, A. H., Anam, C., & Larasaty, P. (2016). Potret Awal Tujuan Pembangunan Berkelanjutan 9 (Sustainable Development Goals) di Indonesia. Jakarta: Penerbit Badan Pusat Statistik.
Saló, A., Garriga, A., Rigall-I-Torrent, R., Vila, M., & Fluvià , M. (2014). Do Implicit Prices for Hotels and Second Homes Show Differences in Tourists’ Valuation for Public Attributes for Each Type of Accommodation Facility? International Journal of Hospitality Management, 36, 120-129.
Schumacker, R. E., & Lomax, R. G. (2004). A Beginner’s Guide to Structural Equation Modelling. New Jersey: Lawrence Erlabaum Associates.
Soegijanto, F. (2014). Kajian Terapan Eko Interior pada Rumah Turi Hotel di Surakarta. Dimensi Interior, 12(1), 31-37.
Souza, C. D. (2007). Examination of Environmental Beliefs and its Impact on the Influence of Price, Quality and Demographic Characteristics with Respect to Green Purchase Intention. Journal of Targeting, Measurement and Analysis for Marketing, 15(2), 69-78.
Valentin, M., & O’Neill, J. W. (2019). The Value of Location for Urban Hotels. Cornell Hospitality Quarterly, 60(1), 5-24.
Verma, V. K., & Chandra, B. (2018). An Application of Theory of Planned Behavior to Predict Young Indian Consumers’ Green Hotel Visit Intention. Journal of Cleaner Production, 172, 1152-1162. http://doi.org/10.1016/j.jclepro.2017.10.047
Wilkins, H., Merrilees, B., & Herington, C. (2007). Towards an Understanding of Total Service Quality in Hotels. Hospitality Management, 26, 840-853.
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Affiliations
Septin Puji Astuti
IAIN Surakarta
Yuni Ermawati
IAIN Surakarta
How to Cite
1.
Astuti S, Ermawati Y. Do Green Practices in the Hotel Attract Customer to Revisit? A Study in a Green Hotel in Surakarta. MAJ [Internet]. 18Jun.2020 [cited 19Nov.2024];9(2):170-8. Available from: http://journal.unnes.ac.id/sju/maj/article/view/36701
Do Green Practices in the Hotel Attract Customer to Revisit? A Study in a Green Hotel in Surakarta
Vol 9 No 2 (2020): Management Analysis Journal
Submitted: Jan 12, 2020
Published: Jun 18, 2020
Abstract
The Ministry of Environment of the Republic of Indonesia encourages sustainable tourism and hospitality industry to achieve green hotel and green tourism in 2020. Rumah Turi as one of hotel destinations in the middle of Surakarta has provided green practice and facilities in the hotel. This study intends to investigate the determinant factors of revisit intention to Rumah Turi. This study is conducted to hotel customers who have visited Rumah Turi. Sample of this study is 131 customers of Rumah Turi from various cities in Indonesia. Five independent variables, i.e. green practice, service quality, facility, price and location, are applied in this study to be identified of their influence to revisit intention. By implementing linear multiple regression analysis, it is found that this study unable to make evidence that service quality and price influence customer to have the intention to revisit Rumah Turi. However, by using moderated multiple regression analysis, this study has proven three models of the determinant factors of revisit intention. The first model (Model 3) is, the moderator of service quality to facility and the moderator of price to location, in addition to green practice have significantly influenced revisit intention. Second model is Model 4, where green service and service quality are the moderators of facility and price as the moderator of location have significantly influenced to revisit intention. Third model is Model 5, where service quality, price and green practice are the moderators of facility altogether with location have significantly influenced revisit intention.