Alaarj, S., Abidin-mohamed, Z., Salwa, U., & Ahmad, B. (2016). Mediating Role of Trust on the Effects of Knowledge Management Capabilities on Organizational Performance. Procedia - Social and Behavioral Sciences, 235(October), 729–738. https://doi.org/10.1016/j.sbspro.2016.11.074
Alniacik, E., Alniacik, U., Erat, S., & Akcin, K. (2013). Does person-organization fit moderate the effects of affective commitment and job satisfaction on turnover intentions ? 99, 274–281. https://doi.org/10.1016/j.sbspro.2013.10.495
Aydin, A., Uysal, S., & Sarier, Y. (2012). The Effect of Gender on Job Satisfaction of Teachers: A Meta-Analysis Study. Procedia - Social and Behavioral Sciences, 46, 356–362. https://doi.org/10.1016/j.sbspro.2012.05.122
Baker, W. E., & Sinkula, J. M. (1999). The synergistic effect of market orientation and learning orientation on organizational performance. Academy of Marketing Science, 27(4), 411–427.
Bharadwaj, A. S. (2000). A Resource-Based Perspective on Information Technology Capability and Firm Performance : An Empirical Investigation. Research Articcle, 24(1), 169–196.
Bollinger, A. S., & Smith, R. D. (2002). Managing organizational knowledge as a strategic asset. Journal of Knowledge Management, 5(1), 8–18.
Cepeda, G., & Vera, D. (2014). Dynamic capabilities and operational capabilities : Knowledge management perspective. Journal of Business Research, 6(January), 426–437. https://doi.org/10.1016/j.jbusres.2007.01.013
Chang, T., & Chuang, S. (2011). Expert Systems with Applications Performance implications of knowledge management processes : Examining the roles of infrastructure capability and business strategy. Expert Systems With Applications, 38(5), 6170–6178. https://doi.org/10.1016/j.eswa.2010.11.053
Chen, I. W. J., Wu, I., & Chen, J. (2014). Knowledge management driven firm performance : the roles of business process capabilities and organizational learning. Journal of Knowledge Management, 18(6), 1141–1164. https://doi.org/10.1108/JKM-05-2014-0192
Chih, W. H., Chen, J. L., & Perng, M. K. (2008). The influences of knowledge management infrastructure knowledge management capability upon the organizational performance-An empirical study of Taipower company. Journal of E-Business, 10(3), 595–624.
Cho, T., & Korte, R. (2014). Managing knowledge performance : testing the components of a knowledge management system on organizational performance. 313–327. https://doi.org/10.1007/s12564-014-9333-x
Currie, G., & Kerrin, M. (2010). Human Resource Human resource management and knowledge management : enhancing knowledge sharing in a pharmaceutical company. The International Journal of Human Resource Management, 14(6), 1027–1045. https://doi.org/10.1080/0958519032000124641
Diniyati, L., & Sudarma, K. (2018). Empowerment on Affective Commitment With Work. Management Analysis Journal, 7(2), 172–179.
Fan, Z., Feng, B., Sun, Y., & Ou, W. (2009). Evaluating knowledge management capability of organizations : a fuzzy linguistic method. 36, 3346–3348. https://doi.org/10.1016/j.eswa.2008.01.052
Fields, D., Holste, J. S., & Fields, D. (2014). Trust and tacit knowledge sharing and use. Journal of Knowledge Management, 14(1), 128–140. https://doi.org/10.1108/13673271011015615
Gefen, D., & Straub, D. W. (2004). Consumer trust in B2C e-Commerce and the importance of social presence : experiments in e-Products and e-Services. The International Journal of Management Science, 32, 407–424. https://doi.org/10.1016/j.omega.2004.01.006
Gharakhani, D., & Mousakhani, M. (2015). Knowledge management capabilities and SMEs ’ organizational performance. Journal of Chinese Entrepreneurship, 4(February 2012), 35–49. https://doi.org/10.1108/17561391211200920
Ghozali. (2015). Aplikasi Analisis Multivariate Program SPSS (Edisi 4). Universitas Diponegoro.
Gold, A. H., Malhotra, A., & Segars, A. H. (2001). Knowledge management : An organizational capabilities perspective. Journal of Management Information System, 18(1), 185–214.
Ha, S., Lo, M., & Wang, Y. (2016). Relationship between Knowledge Management and Organizational Performance : A Test on SMEs in Malaysia. Procedia - Social and Behavioral Sciences, 224(August 2015), 184–189. https://doi.org/10.1016/j.sbspro.2016.05.438
Hassan, M. U. (2012). The Relationship between Person Organization Fit , Person-Job-Fit and Turnover Intention in Banking Sector of Pakistan : The Mediating Role of Psychological Climate. International Journal of Human Resource Studies, 2(3), 172–188. https://doi.org/10.5296/ijhrs.v2i3.2286
Hidayat, S., & murwatiningsih. (2018). Pengaruh Orientasi Pasar Dan Kewirausahaan Terhadap Kinerja Pemasaran Melalui Kapabilitas Pemasaran Pada Umkm Lanting Di Di Kecamatan Kuwarasan Kabupaten Kebumen. 7(1).
Irawan, L., & Sudarma, K. (2016). Pengaruh Keadilan Distributif dan Keadilan Prosedural pada Komitmen Afektif melalui Kepuasan Kerja. Management Analysis Journal, 5(2), 149–155. https://doi.org/10.15294/maj.v5i2.8374
Ju, T. L., & Lee, T. (2006). A contingency model for knowledge management capability and innovation. Industrial Management & Data, 106(6), 855–877. https://doi.org/10.1108/02635570610671524
Kiessling, Timothy S; Richey, R Glenn; Meng, Juan; Dabic, M. (2009). Exploring knowledge management to organizational performance outcomes in a transitional economy. Journal of World Business, 44, 421–433. https://doi.org/10.1016/j.jwb.2008.11.006
Kim, S., & Park, H. (2013). International Journal of Information Management Effects of various characteristics of social commerce ( s-commerce ) on consumers ’ trust and trust performance. International Journal of Information Management, 33(2), 318–332. https://doi.org/10.1016/j.ijinfomgt.2012.11.006
Koohang, A., Paliszkiewicz, J., & Galuchowski, J. (2017). The impact of leadership on trust , knowledge management , and organizational performance : A research model. Industrial Management & Data System, 117(3), 1–21.
Kuo, T. (2013). How expected benefit and trust influence knowledge sharing. Industrial Management & Data System, 113(4), 506–522. https://doi.org/10.1108/02635571311322766
Kusumawardani, D., & Wulansari, N. A. (2018). THE EFFECT OF HUMORS AND NARCISSISTIC PERSONALITY ON THE INNOVATIVE OUTPUT WITH INNOVATIVE WORK BEHAVIOR AND ADAPTABILITY AS VARIABLES OF MEDIATION. 7(3).
Lee, L. T.-S., & Sukoco, B. M. (2007). The effects of entrepreneurial orientation and knowledge management capability on organizational effectiveness in Taiwan: the moderating role of social capital. International Journal of Management, 24(3), 549.
Levin, D. Z., Cross, R., & Abrams, L. C. (2002). The Strength of Weak Ties can Trust: The Mediating Role of Trust in Effective Knowledge Transfer. Academy of Management Journal, 1–39.
Liu, S., & Deng, Z. (2015). Understanding knowledge management capability inbusiness process outsourcing. Management Decisionicision, 53(1), 124–138.
Martono, S., & Putri, V. W. (2018). HRM Practices in Indonesia: the Contributing Power of Embeddedness and Support. Jurnal Dinamika Manajemen, 9(2), 206–217. https://doi.org/10.15294/jdm.v9i2.16379
McLeary, C. N., & Cruise, P. A. (2015). A context-specific model of organizational trust An examination of cognitive and unique cultural settings. Cross Cultural Managementanagement, 22(2), 297–320. https://doi.org/10.1108/CCM-11-2013-0180
Mills, A. M., & Smith, T. A. (2011). Knowledge management and organizational performance : a decomposed view. Journal of Knowledge Management, 15(1), 156–171. https://doi.org/10.1108/13673271111108756
Miranda, S. ., Lee, J., & Lee, J. H. (2011). Ac ce p te d cr t. Information & Management, 1–31. https://doi.org/10.1016/j.im.2011.10.002
Mohamed, Z. A., Abdullah, H. H., Othman, R., & Uli, J. (2009). Make or Buy Strategy and Origin of Sourcing Materials and Their Relationship with Firm Performance. International Review of BUsiness Research Papers, 5(3), 142–155.
Niu, K. (2010). Organizational trust and knowledge obtaining in industrial clusters. Journal of Knowledge Management, 14(1), 141–155. https://doi.org/10.1108/13673271011015624
Purnomo, R. (2010). Pengaruh kepribadian, Self-Efficacy, dan Locus of Control terhadap persepsi Kinerja Usaha Skala Kecil Menengah. Jurnal Bisnis Dan Ekonomi (JBE), 17(2), 144–161.
Putri, V. W., & Sudarma, K. (2020). Creating Model of Sustainable Performance based Green Management System on the Small and Medium Enterprises. 9(3).
Ranihusna, D. (2013). Efek Rantai Motivasi Pada Kinerja Karyawan. JDM - Jurnal Dinamika Manajemen, 1(2), 90–103. https://doi.org/10.15294/jdm.v1i2.2464
Rawlins, B. R. (2008). Measuring the relationship between organizational transparency and employee trust. Public Relations Journal, 2(2), 1–21.
Romijn, H., & Albaladejo, M. (2002). Determinants of innovation capability in small electronics and software firms in southeast England. 31, 1053–1067.
Sambasivan, M., Loke, S., & Abidin-mohamed, Z. (2009). Impact of Knowledge Management in Supply Chain Management : A Study in Malaysian Manufacturing Companies. Knowledge and Process Management, 16(3), 111–123. https://doi.org/10.1002/kpm
Sandhawalia, B. S., & Dalcher, D. (2011). Developing knowledge management capabilities : a structured approach. Journal of Knowledge Management, 15(2), 313–328. https://doi.org/10.1108/13673271111119718
Scherer, E. (2000). The knowledge network : knowledge generation during implementation of application software packages. Logistics Information Management, 13(4), 210–218. https://doi.org/10.1108/09576050010340839
Slater, S. F., & Narver, john C. (1995). Market Orientation and the learning Organization. Journal of Maketing, 59, 63–74.
Talisayon, S. D. (2002). Knowledge and people. Business World, 2(3), 1–5.
Tubigi, M., & Alshawi, S. (2015). The impact of Knowledge management processes on organizational performance. Journal of Enterprise Information Management, Vol. 28 Is, 167–185.
Alniacik, E., Alniacik, U., Erat, S., & Akcin, K. (2013). Does person-organization fit moderate the effects of affective commitment and job satisfaction on turnover intentions ? 99, 274–281. https://doi.org/10.1016/j.sbspro.2013.10.495
Aydin, A., Uysal, S., & Sarier, Y. (2012). The Effect of Gender on Job Satisfaction of Teachers: A Meta-Analysis Study. Procedia - Social and Behavioral Sciences, 46, 356–362. https://doi.org/10.1016/j.sbspro.2012.05.122
Baker, W. E., & Sinkula, J. M. (1999). The synergistic effect of market orientation and learning orientation on organizational performance. Academy of Marketing Science, 27(4), 411–427.
Bharadwaj, A. S. (2000). A Resource-Based Perspective on Information Technology Capability and Firm Performance : An Empirical Investigation. Research Articcle, 24(1), 169–196.
Bollinger, A. S., & Smith, R. D. (2002). Managing organizational knowledge as a strategic asset. Journal of Knowledge Management, 5(1), 8–18.
Cepeda, G., & Vera, D. (2014). Dynamic capabilities and operational capabilities : Knowledge management perspective. Journal of Business Research, 6(January), 426–437. https://doi.org/10.1016/j.jbusres.2007.01.013
Chang, T., & Chuang, S. (2011). Expert Systems with Applications Performance implications of knowledge management processes : Examining the roles of infrastructure capability and business strategy. Expert Systems With Applications, 38(5), 6170–6178. https://doi.org/10.1016/j.eswa.2010.11.053
Chen, I. W. J., Wu, I., & Chen, J. (2014). Knowledge management driven firm performance : the roles of business process capabilities and organizational learning. Journal of Knowledge Management, 18(6), 1141–1164. https://doi.org/10.1108/JKM-05-2014-0192
Chih, W. H., Chen, J. L., & Perng, M. K. (2008). The influences of knowledge management infrastructure knowledge management capability upon the organizational performance-An empirical study of Taipower company. Journal of E-Business, 10(3), 595–624.
Cho, T., & Korte, R. (2014). Managing knowledge performance : testing the components of a knowledge management system on organizational performance. 313–327. https://doi.org/10.1007/s12564-014-9333-x
Currie, G., & Kerrin, M. (2010). Human Resource Human resource management and knowledge management : enhancing knowledge sharing in a pharmaceutical company. The International Journal of Human Resource Management, 14(6), 1027–1045. https://doi.org/10.1080/0958519032000124641
Diniyati, L., & Sudarma, K. (2018). Empowerment on Affective Commitment With Work. Management Analysis Journal, 7(2), 172–179.
Fan, Z., Feng, B., Sun, Y., & Ou, W. (2009). Evaluating knowledge management capability of organizations : a fuzzy linguistic method. 36, 3346–3348. https://doi.org/10.1016/j.eswa.2008.01.052
Fields, D., Holste, J. S., & Fields, D. (2014). Trust and tacit knowledge sharing and use. Journal of Knowledge Management, 14(1), 128–140. https://doi.org/10.1108/13673271011015615
Gefen, D., & Straub, D. W. (2004). Consumer trust in B2C e-Commerce and the importance of social presence : experiments in e-Products and e-Services. The International Journal of Management Science, 32, 407–424. https://doi.org/10.1016/j.omega.2004.01.006
Gharakhani, D., & Mousakhani, M. (2015). Knowledge management capabilities and SMEs ’ organizational performance. Journal of Chinese Entrepreneurship, 4(February 2012), 35–49. https://doi.org/10.1108/17561391211200920
Ghozali. (2015). Aplikasi Analisis Multivariate Program SPSS (Edisi 4). Universitas Diponegoro.
Gold, A. H., Malhotra, A., & Segars, A. H. (2001). Knowledge management : An organizational capabilities perspective. Journal of Management Information System, 18(1), 185–214.
Ha, S., Lo, M., & Wang, Y. (2016). Relationship between Knowledge Management and Organizational Performance : A Test on SMEs in Malaysia. Procedia - Social and Behavioral Sciences, 224(August 2015), 184–189. https://doi.org/10.1016/j.sbspro.2016.05.438
Hassan, M. U. (2012). The Relationship between Person Organization Fit , Person-Job-Fit and Turnover Intention in Banking Sector of Pakistan : The Mediating Role of Psychological Climate. International Journal of Human Resource Studies, 2(3), 172–188. https://doi.org/10.5296/ijhrs.v2i3.2286
Hidayat, S., & murwatiningsih. (2018). Pengaruh Orientasi Pasar Dan Kewirausahaan Terhadap Kinerja Pemasaran Melalui Kapabilitas Pemasaran Pada Umkm Lanting Di Di Kecamatan Kuwarasan Kabupaten Kebumen. 7(1).
Irawan, L., & Sudarma, K. (2016). Pengaruh Keadilan Distributif dan Keadilan Prosedural pada Komitmen Afektif melalui Kepuasan Kerja. Management Analysis Journal, 5(2), 149–155. https://doi.org/10.15294/maj.v5i2.8374
Ju, T. L., & Lee, T. (2006). A contingency model for knowledge management capability and innovation. Industrial Management & Data, 106(6), 855–877. https://doi.org/10.1108/02635570610671524
Kiessling, Timothy S; Richey, R Glenn; Meng, Juan; Dabic, M. (2009). Exploring knowledge management to organizational performance outcomes in a transitional economy. Journal of World Business, 44, 421–433. https://doi.org/10.1016/j.jwb.2008.11.006
Kim, S., & Park, H. (2013). International Journal of Information Management Effects of various characteristics of social commerce ( s-commerce ) on consumers ’ trust and trust performance. International Journal of Information Management, 33(2), 318–332. https://doi.org/10.1016/j.ijinfomgt.2012.11.006
Koohang, A., Paliszkiewicz, J., & Galuchowski, J. (2017). The impact of leadership on trust , knowledge management , and organizational performance : A research model. Industrial Management & Data System, 117(3), 1–21.
Kuo, T. (2013). How expected benefit and trust influence knowledge sharing. Industrial Management & Data System, 113(4), 506–522. https://doi.org/10.1108/02635571311322766
Kusumawardani, D., & Wulansari, N. A. (2018). THE EFFECT OF HUMORS AND NARCISSISTIC PERSONALITY ON THE INNOVATIVE OUTPUT WITH INNOVATIVE WORK BEHAVIOR AND ADAPTABILITY AS VARIABLES OF MEDIATION. 7(3).
Lee, L. T.-S., & Sukoco, B. M. (2007). The effects of entrepreneurial orientation and knowledge management capability on organizational effectiveness in Taiwan: the moderating role of social capital. International Journal of Management, 24(3), 549.
Levin, D. Z., Cross, R., & Abrams, L. C. (2002). The Strength of Weak Ties can Trust: The Mediating Role of Trust in Effective Knowledge Transfer. Academy of Management Journal, 1–39.
Liu, S., & Deng, Z. (2015). Understanding knowledge management capability inbusiness process outsourcing. Management Decisionicision, 53(1), 124–138.
Martono, S., & Putri, V. W. (2018). HRM Practices in Indonesia: the Contributing Power of Embeddedness and Support. Jurnal Dinamika Manajemen, 9(2), 206–217. https://doi.org/10.15294/jdm.v9i2.16379
McLeary, C. N., & Cruise, P. A. (2015). A context-specific model of organizational trust An examination of cognitive and unique cultural settings. Cross Cultural Managementanagement, 22(2), 297–320. https://doi.org/10.1108/CCM-11-2013-0180
Mills, A. M., & Smith, T. A. (2011). Knowledge management and organizational performance : a decomposed view. Journal of Knowledge Management, 15(1), 156–171. https://doi.org/10.1108/13673271111108756
Miranda, S. ., Lee, J., & Lee, J. H. (2011). Ac ce p te d cr t. Information & Management, 1–31. https://doi.org/10.1016/j.im.2011.10.002
Mohamed, Z. A., Abdullah, H. H., Othman, R., & Uli, J. (2009). Make or Buy Strategy and Origin of Sourcing Materials and Their Relationship with Firm Performance. International Review of BUsiness Research Papers, 5(3), 142–155.
Niu, K. (2010). Organizational trust and knowledge obtaining in industrial clusters. Journal of Knowledge Management, 14(1), 141–155. https://doi.org/10.1108/13673271011015624
Purnomo, R. (2010). Pengaruh kepribadian, Self-Efficacy, dan Locus of Control terhadap persepsi Kinerja Usaha Skala Kecil Menengah. Jurnal Bisnis Dan Ekonomi (JBE), 17(2), 144–161.
Putri, V. W., & Sudarma, K. (2020). Creating Model of Sustainable Performance based Green Management System on the Small and Medium Enterprises. 9(3).
Ranihusna, D. (2013). Efek Rantai Motivasi Pada Kinerja Karyawan. JDM - Jurnal Dinamika Manajemen, 1(2), 90–103. https://doi.org/10.15294/jdm.v1i2.2464
Rawlins, B. R. (2008). Measuring the relationship between organizational transparency and employee trust. Public Relations Journal, 2(2), 1–21.
Romijn, H., & Albaladejo, M. (2002). Determinants of innovation capability in small electronics and software firms in southeast England. 31, 1053–1067.
Sambasivan, M., Loke, S., & Abidin-mohamed, Z. (2009). Impact of Knowledge Management in Supply Chain Management : A Study in Malaysian Manufacturing Companies. Knowledge and Process Management, 16(3), 111–123. https://doi.org/10.1002/kpm
Sandhawalia, B. S., & Dalcher, D. (2011). Developing knowledge management capabilities : a structured approach. Journal of Knowledge Management, 15(2), 313–328. https://doi.org/10.1108/13673271111119718
Scherer, E. (2000). The knowledge network : knowledge generation during implementation of application software packages. Logistics Information Management, 13(4), 210–218. https://doi.org/10.1108/09576050010340839
Slater, S. F., & Narver, john C. (1995). Market Orientation and the learning Organization. Journal of Maketing, 59, 63–74.
Talisayon, S. D. (2002). Knowledge and people. Business World, 2(3), 1–5.
Tubigi, M., & Alshawi, S. (2015). The impact of Knowledge management processes on organizational performance. Journal of Enterprise Information Management, Vol. 28 Is, 167–185.
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Affiliations
Anikotul Fitria
Universitas Negeri Semarang (Unnes)
How to Cite
1.
Fitria A. The Effect of Knowledge Management Ability on Organizational Performance with Organizational Trust as A Mediation Variables. MAJ [Internet]. 31Dec.2020 [cited 19Nov.2024];9(4):383-91. Available from: http://journal.unnes.ac.id/sju/maj/article/view/42673
The Effect of Knowledge Management Ability on Organizational Performance with Organizational Trust as A Mediation Variables
Vol 9 No 4 (2020): Management Analysis Journal
Submitted: Nov 17, 2020
Published: Dec 31, 2020
Abstract
The purpose of this study was to determine the effect of Knowledge Management Ability on Organizational Performance with Organizational Trust as a Mediation Variable in the Presto Milkfish Micro, Small and Medium Enterprises (MSMEs) in the city of Semarang. The population in this study was 117 MSME managers. The variables in this study were Knowledge Management, Organizational Performance, Organizational Trust. The method of data analysis used descriptive analysis and path analysis using SPSS version 21 software. The results showed that Knowledge Management and Organizational trust had an effect on Organizational Performance. Knowledge Management affects Organizational Trust. Furthermore ,. Organizational Trust is able to mediate the influence of Knowledge Management on organizational performance. Suggestions for future research are expected to test knowledge management variables with different dimensions such as knowledge sharing and organizational support. From the results of this research, it is hoped that the managerial Umkm will pay more attention to knowledge management and organizational trust in order to achieve optimal organizational goals. To improve knowledge management skills, management needs to attend training and seminars held by the government and other private parties