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Affiliations
Dewi Kholifatul Ummah
Universitas Jember
Saiful Bukhori
Affiliation not stated
Dewi Rokhmah
Affiliation not stated
How to Cite
Analysis of the Effect of the Application of Total Quality Management (TQM) on Performance Improvement through Leadership
Vol 12 No 2 (2023): Management Analysis Journal
Submitted: Jul 1, 2022
Published: Jun 27, 2023
Abstract
The results of the study indicate that there is a direct and indirect effect. Total Quality Management (TQM) is a method used by customer satisfaction oriented companies to improve managerial performance. This study aims to determine the direct and indirect effect of TQM on performance through leadership as a moderating variable. The research method is a quantitative research conducted at the Jatibanteng Public Health Center. The number of samples in the study was 73 with a sampling technique using the entire total population. Analysis of the data used is using smartPLS. First, leadership has a direct effect on employee performance with a t statistic of 8,581. Second, TQM has a direct effect on leadership with a t statistic of 54.377. Third, TQM has a direct effect on employee performance with a t statistic of 11.762. Fourth, the results of the analysis of P value < 0.005 means that there is an indirect effect between TQM on employee performance, which can also be interpreted if the intervening variable (leadership) plays a role in mediating the relationship between TQM and employee performance.