Afolo, S. C. M., & Dewi, N. N. S. R. T. (2022). Minat Mahasiswa Akuntansi Untrim Sebagai Pengguna E-Wallet Dengan Mempertimbangkan Persepsi Kemanfaatan, Persepsi Kemudahan, Dan Persepsi Kepercayaan. KRISNA: Kumpulan Riset Akuntansi, 13(2), 267–277. https://doi.org/10.22225/kr.13.2.2022.267-277
Alalwan, A. A. (2020). Mobile food ordering apps: An empirical study of the factors affecting customer e-satisfaction and continued intention to Continuance. International Journal of Information Management, 50, 28–44. https://doi.org/10.1016/j.ijinfomgt.2019.04.008
Annur, C. M. (2021). OVO Rajai Pangsa Pasar E-Wallet Indonesia pada 2020. Databoks. https://databoks.katadata.co.id/datapublish/2021/07/14/survei-ovo-rajai-pangsa-pasar-e-wallet-indonesia-pada-2020. (diakses pada 11 juni 2022).
Annur, C. M. (2021). ShopeePay Jadi E-Wallet Paling Favorit Konsumen untuk Kejar Promo. Databoks. https://databoks.katadata.co.id/datapublish/2021/09/06/shopeepay-jadi-e-wallet-paling-favorit-konsumen-untuk-kejar-promo. (diakses pada 19 juni 2022).
Asosiasi Penyelenggara Jasa Internet Indonesia. (2022). Profil Internet Indonesia 2022. Apji.or.Od, June, 10. apji.or.id. (diakses pada 16 juni 2022)
Bank Indonesia. (2022). Data Statistik Uang Elektronik. https://www.bi.go.id/id/statistik/ekonomi-keuangan/spip/Default.aspx. (diakses pada 13 Juli 2022)
Brahanta Putra Gama, W. K. I. N. (2021). 3580-Article Text-14954-1-10-20211220. Jurnal Sains Manajemen, 7(Pengaruh Persepsi Kebermanfaatan, Kemudahan, Risiko Terhadap Minat Menggunakan Ulang Shopeepay Di Surabaya), 97–108.
Chi, T. (2018). Understanding Chinese consumer adoption of apparel mobile commerce: An extended TAM approach. Journal of Retailing and Consumer Services, 44, 274-284.
Daragmeh, A., Sági, J., & Zéman, Z. (2021). Continuous Intention to Use E-Wallet in the Context of the COVID-19 Pandemic: Integrating the Health Belief Model (HBM) and Technology Continuous Theory (TCT). Journal of Open Innovation: Technology, Market, and Complexity, 7(2), 132. https://doi.org/10.3390/joitmc7020132
Dewi, C. R. A., Yasa, N. N. K., Giantari, I. G. A. K., Sukawati, T. G. R., Setiawan, P. Y., & Setini, M. (2020). The Effect of Security, Trust and Ease of Use towards Repurchase Intentions Mediated by E-satisfaction on Online Travel Agent. Journal of Advanced Research in Dynamical and Control Systems, 12(8), 340–354. https://doi.org/10.5373/JARDCS/V12I8/20202482
Emamdin, M., Singh, J. S. K., & Chan Yin Fah, B. (2020). Role of E-trust, E-loyalty, and E-satisfaction on Online Buying Behaviour among Millennials in Kuala Lumpur, Malaysia. Global Business & Management Research, 12(3), 1–16. http://search.ebscohost.com/login.aspx?direct=true&db=bth&AN=147724967&site=ehost-live&scope=site.
Ghozali, I. Structural Equation Modeling, Metode Alternatif dengan Partial Least Square (PLS), Edisi 4. Semarang: Badan Penerbit Universitas Diponegoro. 2014.
Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2010). Multivariate Data Analysis. Prentice Hall.
Hair, J. F., Black, W. C., Babin, B. J., Anderson, R. E., Black, W. C., & Anderson, R. E. (2018). Multivariate Data Analysis.
Halim, F., Butarbutar, M., Malau, A. R., Program, M. S., Tinggi, S., Ekonomi, I., Agung, S., & Program, M. S. (2020). Constituents Driving Interest in Using E-Wallets in Generation Z. 1(1), 101–116. https://doi.org/10.31098/ic-smart.v1i1.32
Humbani, M., & Wiese, M. (2019). An integrated framework for the adoption and continuance intention to use mobile payment apps. International Journal of Bank Marketing, 37(2), 646–664. https://doi.org/10.1108/IJBM-03-2018-0072
Indriyani, D., Sartika, H., & Artikel, I. (2022). Persepsi Generasi Z pada Penggunaan E-wallet selama Pandemi Covid-19. Jurnal Sekretari Dan Manajemen, 6(1), 68–74. http://ejournal.bsi.ac.id/ejurnal/index.php/widyacipta.
Ishaya, S. R., Wibowo, E. W., & Yoeliastuti, Y. (2020). Analisis Pengaruh Persepsi Kemudahan Transaksi Dan Nilai Pelanggan Terhadap Kepuasan Penumpang Kereta Moda Raya Terpadu (Mrt) Jakarta. Jurnal Lentera Bisnis, 9(1), 107. https://doi.org/10.34127/jrlab.v9i1.350
Kahar, A., Wardi, Y., & Patrisia, D. (2019). The Influence of Perceived of Usefulness, Perceived Ease of Use, and Perceived Security on Repurchase Intention at Tokopedia.com. Proceedings of the 2nd Padang International Conference on Education, Economics, Business and Accounting (PICEEBA-2 2018). Proceedings of the 2nd Padang International Conference on Education, Economics, Business and Accounting (PICEEBA-2 2018), Padang, Indonesia. https://doi.org/10.2991/piceeba2-18.2019.20
Karim, W., Haque, A., Ulfy, M A., Hossain, A., & Anis, Z. (2020). Factors Influencing the Use of E-wallet as a Payment Method among Malaysian Young Adults. Journal of International Business and Management. https://doi.org/10.37227/jibm-2020-2-21/.
Ladkoom, K., & Thanasopon, B. (2020). Factors Influencing Reuse Intention of e-Payment in Thailand: A Case Study of PromptPay: Proceedings of the 22nd International Conference on Enterprise Information Systems, 743–750. https://doi.org/10.5220/0009410407430750
Liani, A. M., & Yusuf, A. (2021). Pengaruh E-Trust terhadap E-Loyalty Dimediasi oleh E-Satisfaction pada Pengguna Dompet Digital Gopay. YUME : Journal of Management, 4(1), 138–149. https://doi.org/10.37531/yume.vxix.445.
Lim, S. H., Kim, D. J., Hur, Y., & Park, K. (2019). An Empirical Study of the Impacts of Perceived Security and Knowledge on Continuous Intention to Use Mobile Fintech Payment Services. International Journal of Human–Computer Interaction, 35(10), 886–898. https://doi.org/10.1080/10447318.2018.1507132
Meileny, F., & Wijaksana, T. I. (2020). Pengaruh Persepsi Manfaat, Persepsi Kemudahan, Fitur Layanan Dan Kepercayaan Terhadap Tingkat Kepuasan Pelanggan Linkaja Di Indonesia. Jurnal Ecodemica: Jurnal Ekonomi, Manajemen, dan Bisnis, 4(2), 200–209. https://doi.org/10.31294/jeco.v4i2.7934
Nurzanita, R., & Marlena, N. (2020). Pengaruh persepsi manfaat terhadap keputusan penggunaan gopay di surabaya dengan kepercayaan sebagai variabel intervening. AKUNTABEL: Jurnal Akuntansi Dan Keuangan, 17(2), 277–288.
Olivia, M., & Kezia Marchyta, N. (2022). The Influence of Perceived Ease of Use and Perceived Usefulness on E-Wallet Continuance Intention: Intervening Role of Customer Satisfaction. Jurnal Teknik Industri, 24(1). https://doi.org/10.9744/jti.24.1.
Prahiawan, W., Fahlevi, M., Juliana, J., Purba, J. T., & Tarigan, S. A. (2021). The role of e-satisfaction, e-word of mouth and e-trust on repurchase intention of online shop. International Journal of Data and Network Science, 5(4), 593–600. https://doi.org/10.5267/j.ijdns.2021.8.008
Richowanto, M., & Susanti, E. D. (2021). Analisis Persepsi, Perilaku dan Preferensi Masyarakat Terhadap Penggunaan Ulang Ovo di Surabaya. Jurnal Pengembangan Wiraswasta, 23(1), 27. https://doi.org/10.33370/jpw.v23i1.518
Santosa, P. I. (2018). Metode Penelitian Kuantitatif – Pengembangan Hipotesis dan Pengujiannya Menggunakan SmartPLS. Andi.
Solimun, Fernandes, A. A. R., & Nurjanah, N. (2017). Multivariate Statistical Method : Structural Equation Modeling Based on Warp PLS. UB Press.
Sullivan, Y. W., & Kim, D. J. (2018). Assessing the effects of consumers’ product evaluations and trust on repurchase intention in e-commerce environments. International Journal of Information Management, 39, 199–219. https://doi.org/10.1016/j.ijinfomgt.2017.12.008
Suryani, R., & Ramdhani, F. N. (2022). Pengaruh Persepsi Kemudahan Dan Brand Image Toko Terhadap Niat Beli Ulang Di Online Marketplace Dengan Kepuasan Pelanggan Sebagai Variabel Intervening. Medikonis, 13(1), 62–69. https://doi.org/10.52659/medikonis.v13i1.49
Trivedi, S. K., & Yadav, M. (2018). Predicting online repurchase intentions with e-satisfaction as mediator: A study on Gen Y. VINE Journal of Information and Knowledge Management Systems, 48(3), 427–447. https://doi.org/10.1108/VJIKMS-10-2017-0066
Umiyati, I., Putri, T. E., & Maya, N. (2021). Social Influence, Usability And Security On The Intensity Of DANA e-Wallet Use. JASS (Journal of Accounting for …, 03, 113–130. http://ojs.stiesa.ac.id/index.php/jass/article/view/898.
Usman, R. (2017). Karakteristik Uang Elektronik Dalam Sistem Pembayaran. Yuridika, 32(1), 134. https://doi.org/10.20473/ydk.v32i1.4431
Visakha, M. D., & Keni, K. (2022). The Impact of Security and Perceived Ease of Use on Reuse Intention of E-Wallet Users in Jakarta: The Mediating Role of E-Satisfaction: 3rd Tarumanagara International Conference on the Applications of Social Sciences and Humanities (TICASH 2021), Jakarta, Indonesia. https://doi.org/10.2991/assehr.k.220404.007
Widyananda, R. F. (2020, October 15). Pengertian Gen Z serta Karakteristiknya, Ketahui agar Tak Keliru. Merdeka. https://www.merdeka.com/jatim/pengertian-gen-z-serta-karakteristiknya-ketahui-agar-tak-keliru-kln.html. (diakses pada 14 Juli 2022).
Wilson, N., Keni, K., Henriette, P., & Tan, P. (2021). The Role of Perceived Usefulness and Perceived Ease-of-Use Toward Satisfaction and Trust which Influence Computer Consumers’ Loyalty in China. Gadjah Mada International Journal of Business, 23(3), 262–294. http://journal.ugm.ac.id/gamaijb.
Zhang, J., Luximon, Y., & Song, Y. (2019). The Role of Consumers’ Perceived Security, Perceived Control, Interface Design Features, and Conscientiousness in Continuous Use of Mobile Payment Services. Sustainability, 11(23), 6843. https://doi.org/10.3390/su11236843.
Alalwan, A. A. (2020). Mobile food ordering apps: An empirical study of the factors affecting customer e-satisfaction and continued intention to Continuance. International Journal of Information Management, 50, 28–44. https://doi.org/10.1016/j.ijinfomgt.2019.04.008
Annur, C. M. (2021). OVO Rajai Pangsa Pasar E-Wallet Indonesia pada 2020. Databoks. https://databoks.katadata.co.id/datapublish/2021/07/14/survei-ovo-rajai-pangsa-pasar-e-wallet-indonesia-pada-2020. (diakses pada 11 juni 2022).
Annur, C. M. (2021). ShopeePay Jadi E-Wallet Paling Favorit Konsumen untuk Kejar Promo. Databoks. https://databoks.katadata.co.id/datapublish/2021/09/06/shopeepay-jadi-e-wallet-paling-favorit-konsumen-untuk-kejar-promo. (diakses pada 19 juni 2022).
Asosiasi Penyelenggara Jasa Internet Indonesia. (2022). Profil Internet Indonesia 2022. Apji.or.Od, June, 10. apji.or.id. (diakses pada 16 juni 2022)
Bank Indonesia. (2022). Data Statistik Uang Elektronik. https://www.bi.go.id/id/statistik/ekonomi-keuangan/spip/Default.aspx. (diakses pada 13 Juli 2022)
Brahanta Putra Gama, W. K. I. N. (2021). 3580-Article Text-14954-1-10-20211220. Jurnal Sains Manajemen, 7(Pengaruh Persepsi Kebermanfaatan, Kemudahan, Risiko Terhadap Minat Menggunakan Ulang Shopeepay Di Surabaya), 97–108.
Chi, T. (2018). Understanding Chinese consumer adoption of apparel mobile commerce: An extended TAM approach. Journal of Retailing and Consumer Services, 44, 274-284.
Daragmeh, A., Sági, J., & Zéman, Z. (2021). Continuous Intention to Use E-Wallet in the Context of the COVID-19 Pandemic: Integrating the Health Belief Model (HBM) and Technology Continuous Theory (TCT). Journal of Open Innovation: Technology, Market, and Complexity, 7(2), 132. https://doi.org/10.3390/joitmc7020132
Dewi, C. R. A., Yasa, N. N. K., Giantari, I. G. A. K., Sukawati, T. G. R., Setiawan, P. Y., & Setini, M. (2020). The Effect of Security, Trust and Ease of Use towards Repurchase Intentions Mediated by E-satisfaction on Online Travel Agent. Journal of Advanced Research in Dynamical and Control Systems, 12(8), 340–354. https://doi.org/10.5373/JARDCS/V12I8/20202482
Emamdin, M., Singh, J. S. K., & Chan Yin Fah, B. (2020). Role of E-trust, E-loyalty, and E-satisfaction on Online Buying Behaviour among Millennials in Kuala Lumpur, Malaysia. Global Business & Management Research, 12(3), 1–16. http://search.ebscohost.com/login.aspx?direct=true&db=bth&AN=147724967&site=ehost-live&scope=site.
Ghozali, I. Structural Equation Modeling, Metode Alternatif dengan Partial Least Square (PLS), Edisi 4. Semarang: Badan Penerbit Universitas Diponegoro. 2014.
Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2010). Multivariate Data Analysis. Prentice Hall.
Hair, J. F., Black, W. C., Babin, B. J., Anderson, R. E., Black, W. C., & Anderson, R. E. (2018). Multivariate Data Analysis.
Halim, F., Butarbutar, M., Malau, A. R., Program, M. S., Tinggi, S., Ekonomi, I., Agung, S., & Program, M. S. (2020). Constituents Driving Interest in Using E-Wallets in Generation Z. 1(1), 101–116. https://doi.org/10.31098/ic-smart.v1i1.32
Humbani, M., & Wiese, M. (2019). An integrated framework for the adoption and continuance intention to use mobile payment apps. International Journal of Bank Marketing, 37(2), 646–664. https://doi.org/10.1108/IJBM-03-2018-0072
Indriyani, D., Sartika, H., & Artikel, I. (2022). Persepsi Generasi Z pada Penggunaan E-wallet selama Pandemi Covid-19. Jurnal Sekretari Dan Manajemen, 6(1), 68–74. http://ejournal.bsi.ac.id/ejurnal/index.php/widyacipta.
Ishaya, S. R., Wibowo, E. W., & Yoeliastuti, Y. (2020). Analisis Pengaruh Persepsi Kemudahan Transaksi Dan Nilai Pelanggan Terhadap Kepuasan Penumpang Kereta Moda Raya Terpadu (Mrt) Jakarta. Jurnal Lentera Bisnis, 9(1), 107. https://doi.org/10.34127/jrlab.v9i1.350
Kahar, A., Wardi, Y., & Patrisia, D. (2019). The Influence of Perceived of Usefulness, Perceived Ease of Use, and Perceived Security on Repurchase Intention at Tokopedia.com. Proceedings of the 2nd Padang International Conference on Education, Economics, Business and Accounting (PICEEBA-2 2018). Proceedings of the 2nd Padang International Conference on Education, Economics, Business and Accounting (PICEEBA-2 2018), Padang, Indonesia. https://doi.org/10.2991/piceeba2-18.2019.20
Karim, W., Haque, A., Ulfy, M A., Hossain, A., & Anis, Z. (2020). Factors Influencing the Use of E-wallet as a Payment Method among Malaysian Young Adults. Journal of International Business and Management. https://doi.org/10.37227/jibm-2020-2-21/.
Ladkoom, K., & Thanasopon, B. (2020). Factors Influencing Reuse Intention of e-Payment in Thailand: A Case Study of PromptPay: Proceedings of the 22nd International Conference on Enterprise Information Systems, 743–750. https://doi.org/10.5220/0009410407430750
Liani, A. M., & Yusuf, A. (2021). Pengaruh E-Trust terhadap E-Loyalty Dimediasi oleh E-Satisfaction pada Pengguna Dompet Digital Gopay. YUME : Journal of Management, 4(1), 138–149. https://doi.org/10.37531/yume.vxix.445.
Lim, S. H., Kim, D. J., Hur, Y., & Park, K. (2019). An Empirical Study of the Impacts of Perceived Security and Knowledge on Continuous Intention to Use Mobile Fintech Payment Services. International Journal of Human–Computer Interaction, 35(10), 886–898. https://doi.org/10.1080/10447318.2018.1507132
Meileny, F., & Wijaksana, T. I. (2020). Pengaruh Persepsi Manfaat, Persepsi Kemudahan, Fitur Layanan Dan Kepercayaan Terhadap Tingkat Kepuasan Pelanggan Linkaja Di Indonesia. Jurnal Ecodemica: Jurnal Ekonomi, Manajemen, dan Bisnis, 4(2), 200–209. https://doi.org/10.31294/jeco.v4i2.7934
Nurzanita, R., & Marlena, N. (2020). Pengaruh persepsi manfaat terhadap keputusan penggunaan gopay di surabaya dengan kepercayaan sebagai variabel intervening. AKUNTABEL: Jurnal Akuntansi Dan Keuangan, 17(2), 277–288.
Olivia, M., & Kezia Marchyta, N. (2022). The Influence of Perceived Ease of Use and Perceived Usefulness on E-Wallet Continuance Intention: Intervening Role of Customer Satisfaction. Jurnal Teknik Industri, 24(1). https://doi.org/10.9744/jti.24.1.
Prahiawan, W., Fahlevi, M., Juliana, J., Purba, J. T., & Tarigan, S. A. (2021). The role of e-satisfaction, e-word of mouth and e-trust on repurchase intention of online shop. International Journal of Data and Network Science, 5(4), 593–600. https://doi.org/10.5267/j.ijdns.2021.8.008
Richowanto, M., & Susanti, E. D. (2021). Analisis Persepsi, Perilaku dan Preferensi Masyarakat Terhadap Penggunaan Ulang Ovo di Surabaya. Jurnal Pengembangan Wiraswasta, 23(1), 27. https://doi.org/10.33370/jpw.v23i1.518
Santosa, P. I. (2018). Metode Penelitian Kuantitatif – Pengembangan Hipotesis dan Pengujiannya Menggunakan SmartPLS. Andi.
Solimun, Fernandes, A. A. R., & Nurjanah, N. (2017). Multivariate Statistical Method : Structural Equation Modeling Based on Warp PLS. UB Press.
Sullivan, Y. W., & Kim, D. J. (2018). Assessing the effects of consumers’ product evaluations and trust on repurchase intention in e-commerce environments. International Journal of Information Management, 39, 199–219. https://doi.org/10.1016/j.ijinfomgt.2017.12.008
Suryani, R., & Ramdhani, F. N. (2022). Pengaruh Persepsi Kemudahan Dan Brand Image Toko Terhadap Niat Beli Ulang Di Online Marketplace Dengan Kepuasan Pelanggan Sebagai Variabel Intervening. Medikonis, 13(1), 62–69. https://doi.org/10.52659/medikonis.v13i1.49
Trivedi, S. K., & Yadav, M. (2018). Predicting online repurchase intentions with e-satisfaction as mediator: A study on Gen Y. VINE Journal of Information and Knowledge Management Systems, 48(3), 427–447. https://doi.org/10.1108/VJIKMS-10-2017-0066
Umiyati, I., Putri, T. E., & Maya, N. (2021). Social Influence, Usability And Security On The Intensity Of DANA e-Wallet Use. JASS (Journal of Accounting for …, 03, 113–130. http://ojs.stiesa.ac.id/index.php/jass/article/view/898.
Usman, R. (2017). Karakteristik Uang Elektronik Dalam Sistem Pembayaran. Yuridika, 32(1), 134. https://doi.org/10.20473/ydk.v32i1.4431
Visakha, M. D., & Keni, K. (2022). The Impact of Security and Perceived Ease of Use on Reuse Intention of E-Wallet Users in Jakarta: The Mediating Role of E-Satisfaction: 3rd Tarumanagara International Conference on the Applications of Social Sciences and Humanities (TICASH 2021), Jakarta, Indonesia. https://doi.org/10.2991/assehr.k.220404.007
Widyananda, R. F. (2020, October 15). Pengertian Gen Z serta Karakteristiknya, Ketahui agar Tak Keliru. Merdeka. https://www.merdeka.com/jatim/pengertian-gen-z-serta-karakteristiknya-ketahui-agar-tak-keliru-kln.html. (diakses pada 14 Juli 2022).
Wilson, N., Keni, K., Henriette, P., & Tan, P. (2021). The Role of Perceived Usefulness and Perceived Ease-of-Use Toward Satisfaction and Trust which Influence Computer Consumers’ Loyalty in China. Gadjah Mada International Journal of Business, 23(3), 262–294. http://journal.ugm.ac.id/gamaijb.
Zhang, J., Luximon, Y., & Song, Y. (2019). The Role of Consumers’ Perceived Security, Perceived Control, Interface Design Features, and Conscientiousness in Continuous Use of Mobile Payment Services. Sustainability, 11(23), 6843. https://doi.org/10.3390/su11236843.
- Abstract viewed - 2082 times
- PDF downloaded - 1330 times
Affiliations
Bayu Bagas Hapsoro
Universitas Negeri Semarang
Kismiatun Kismiatun
Universitas Negeri Semarang
How to Cite
1.
Hapsoro B, Kismiatun K. The Effect of Perceived Ease of Use, Perceived Usefulness, and Perceived Security on E-Wallet Continuance Intention of Shopeepay Through E-Satisfaction. MAJ [Internet]. 8Jan.2023 [cited 19Nov.2024];11(4):395-0. Available from: http://journal.unnes.ac.id/sju/maj/article/view/63725
The Effect of Perceived Ease of Use, Perceived Usefulness, and Perceived Security on E-Wallet Continuance Intention of Shopeepay Through E-Satisfaction
Vol 11 No 4 (2022): Management Analysis Journal
Submitted: Dec 21, 2022
Published: Jan 8, 2023
Abstract
The development of digitalization flows coupled with the emergence of the new normal era of Covid-19 globally, including in Indonesia, has resulted in an increase in the use of digital payment instruments such as ShopeePay. This study examines the effect of perceived ease of use, perceived usefulness, perceived security and e-satisfaction on e-wallet Continuance intention of ShopeePay in generation Z in Demak City. This study aims to examine and analyze the effect of the e-satisfaction variable in mediating the perceived ease of use, perceived usefulness, and perceived security on e-wallet Continuance intention. The data analysis technique used in this study is the Structural Equation Model – Partial Least Square (SEM-PLS) version 3.0 analysis. This analysis technique can determine the simultaneous linear relationship between research variables and latent variables. The results of this study indicate that perceived ease of use and perceived usefulness do not have a direct influence on e-wallet Continuance intention. Meanwhile perceived security has a positive and significant effect on e-wallet Continuance intention. E-satisfaction can mediate the relationship between variables perceived ease of use, perceived usefulness, and perceived security on e-wallet Continuance intention. And there is a direct influence between e-satisfaction on e-wallet Continuance intention.