ELYNA NOOR DINA NAZLA; MARTITAH, Martitah; DANI MUHTADA; YURIDA ZAKKY UMAMI. Ombudsman On the Spot as a Proactive Service Model for Expanding Access to Public Service Complaint Mechanisms in Central Java. Jurnal Pengabdian Hukum Indonesia (Indonesian Journal of Legal Community Engagement) JPHI, [S. l.], v. 9, n. 2, p. 1013–1058, 2026. DOI: 10.15294/jphi.v9i2.61538. Disponível em: https://journal.unnes.ac.id/journals/JPHI/article/view/61538. Acesso em: 5 nov. 2026.