Elyna Noor Dina Nazla (2026) “Ombudsman On the Spot as a Proactive Service Model for Expanding Access to Public Service Complaint Mechanisms in Central Java”, Jurnal Pengabdian Hukum Indonesia (Indonesian Journal of Legal Community Engagement) JPHI, 9(2), pp. 1013–1058. doi:10.15294/jphi.v9i2.61538.