Elyna Noor Dina Nazla, et al. “Ombudsman On the Spot As a Proactive Service Model for Expanding Access to Public Service Complaint Mechanisms in Central Java”. Jurnal Pengabdian Hukum Indonesia (Indonesian Journal of Legal Community Engagement) JPHI, vol. 9, no. 2, Nov. 2026, pp. 1013-58, https://doi.org/10.15294/jphi.v9i2.61538.