Rifa'i, Z.; Anjelita, S.; Praptaningsih, S. Customer Review Sentiment Analysis on Google Maps As a Basis for CRM Strategy Optimization: Evidence from Coffeeshop Z Purwokerto. Edukomputika 2025, 12 (2), 234-245. https://doi.org/10.15294/edukom.v12i2.44940.