RIFA'I, Zanuar; ANJELITA, Saskia; PRAPTANINGSIH, Sunyi. Customer Review Sentiment Analysis on Google Maps as a Basis for CRM Strategy Optimization: Evidence from Coffeeshop Z Purwokerto. Edu Komputika Journal, Semarang, Indonesia, v. 12, n. 2, p. 234–245, 2025. DOI: 10.15294/edukom.v12i2.44940. Disponível em: https://journal.unnes.ac.id/journals/edukom/article/view/44940. Acesso em: 5 sep. 2026.