E-Government Implementation in Semarang City Government: Challenges and Opportunities for Public Services from a Good Governance Perspective
DOI:
https://doi.org/10.15294/ipmhi.v5i2.41691Keywords:
1. Digital Transformation, 2. E-Government, 3. SPBE, 4. Good Governance, 5. Public ServiceAbstract
Digital transformation through E-Government has become key to improving public service quality in the Industrial Revolution 5.0 era. This research analyzes the implementation of the Electronic-Based Government System (SPBE) in Semarang City Government from the perspective of good governance principles as regulated in Article 10 paragraph (1) of Law Number 30 of 2014 on Government Administration. Using normative-empirical research methods with statute approach and conceptual approach, this study combines legislative regulation analysis with empirical data from in-depth interviews with civil servants from the Department of Communication, Informatics, Statistics and Encryption of Semarang City. The research findings show that SPBE implementation has achieved significant accomplishments with an SPBE Index of 4.27% rated "Satisfactory," increasing from 2.31% in 2021. Integrated platforms such as the SILAGA Super Apps and the One Data Portal have successfully eliminated bureaucratic barriers and improved public service accessibility. The implementation of the eight principles of good governance has been comprehensively applied, although the principle of accuracy remains a major challenge related to data validity and cybersecurity. The research identifies four main challenges: technological infrastructure, human resource readiness, service inclusivity, and budget sustainability. Conversely, there are four strategic opportunities: utilization of Big Data and AI, integration with the INA Digital national system, collaboration with startups, and IoT implementation for smart environment. The 2025-2029 development roadmap targets a transition toward Cognitive Government with the concepts of Zero Document and Data-Driven Policy, making Semarang City a model of excellent digital governance while upholding good governance principles.
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