Transforming Transportation Law: Consumer Protection and Law Enforcement at PT. Pos Indonesia
DOI:
https://doi.org/10.15294/jpcl.v10i1.39841Keywords:
legal transformation , consumer protection, law enforcement , freight transportationAbstract
This research examines changes in the legal landscape in the freight transportation sector at PT. Pos Indonesia, particularly in terms of protecting consumers and enforcing laws related to damaged, lost, or delayed shipments. The research background is based on the rapid development of digital technology and e-commerce, which are driving changes in the freight transportation industry. This has prompted PT. Pos Indonesia to adapt its service systems and existing regulations to protect consumer rights. The research method used is a normative juridical approach, referring to laws and legal concepts. This approach aims to understand the applicable regulations and legal principles underlying consumer protection in the freight transportation sector. The results of the study indicate that although PT. Pos Indonesia has implemented several digital innovations to improve service efficiency, significant challenges remain in law enforcement, particularly in the consumer claims process. The complicated claims process and lack of transparency in procedures are major obstacles to providing adequate protection to consumers. Therefore, regulatory improvements are needed to better align with technological developments, as well as the development of a faster and more transparent claims system. This research also provides policy recommendations to strengthen shipping insurance and improve consumer education about their rights to optimize legal protection. These reforms are expected to improve consumer protection in the freight sector and strengthen customer trust.
References
Ahmadi Miru. (2011). Prinsip-prinsip perlindungan hukum bagi konsumen di Indonesia. Jakarta: Rajawali Pers.
Basri, H. “Perlindungan Hukum Terhadap Konsumen Dalam Melakukan Transaksi E-Commerce Ditinjau Dari Undang-Undang Perlindungan Konsumen Undang-Undang Nomor 8 Tahun 1999 (Studi Kasus Kerudungbyramana Bandung).” Pamulang Law Review 2, no. 2 (2020): 131.
Cahya, A. N., & Sudiro, A. A. “Perlindungan Hukum Terhadap Konsumen (Studi Kasus Informasi Flash Sale Menyesatkan Bagi Konsumen.” UNES Law Review 6, no. 3 (2024): 7839–49.
Dian Anggi Rahayu Kurnianingsih Hutajulu, Samirah Novel, Widya Tri Lestari, Dwi Desi Yayi Tarina. “Perlindungan Hukum Terhadap Konsumen Dalam Penggunaan Jasa Pengiriman BarangBerdasarkan Hukum Positif Di Indonesia.” Jurnal Ilmiah Wahana Pendidikan 11, no. 6.C (2025): 41–53. https://doi.org/https://jurnal.peneliti.net/index.php/JIWP/article/view/10664.
Hasibuan, L. Perlindungan hukum konsumen dalam pengiriman dokumen yang dilakukan oleh PT. Pos Indonesia. JGI International Journal Labs. (2024). https://jgi.internationaljournallabs.com/index.php/ji/article/download/181/188
Hutapea, S. R., Sidabalok, J., & Samosir, K. Perlindungan hukum terhadap konsumen dalam pengiriman barang melalui perusahaan jasa pengiriman barang. Jurnal Profil Hukum 1, no. 1 (2023): 51–60. https://ejournal.ust.ac.id/index.php/JPH/article/view/2478
Inocentius Samsul. Perlindungan Konsumen, Kemungkinan Penerapan Tanggung Jawab Mutlak. Jakarta: UI, 2004.
Janus, Sidabalok. Hukum Perlindungan Konsumen Di Indonesia. Bandung: PT. Citra Aditya Bakti, 2010.
Juwitasari, N. Perlindungan hukum konsumen pengguna jasa ekspedisi. Jurnal Notarius, Universitas Diponegoro, 2022. https://ejournal.undip.ac.id/index.php/notarius/article/download/46058/pdf
Kamila, M., & Haryanto, I. Tanggung jawab hukum perusahaan ekspedisi atas hilangnya barang konsumen. Jurnal USM Law Review 5 no. 2 (2022): 832–849. https://journals.usm.ac.id/index.php/julr/article/view/5750
Kristiyanti, C T S. Hukum Perlindungan Konsumen. books.google.com, 2022.
Mahendra, I. G. A. (2025). Tanggung jawab hukum PT. Pos Indonesia cabang Kuta atas wanprestasi pengiriman barang. Jurnal Kertha Desa 13 no. 10 (2025): 1067–1081. https://ejournal2.unud.ac.id/index.php/kerthadesa/article/download/270/224/1939
Marsidah. “Pelaksanaan Perjanjian Pengangkutan Penumpang Menurut Undang-Undang Nomor 22 Tahun 2009.” Hukum 16, no. 2 (2018).
Muhammad, Abdulkadir. Hukum Pengangkutan Niaga. Bandung: Citra Aditya Bakti, 2013.
N.H.T., Siahaan. Hukum Konsumen, Perlindungan Konsumen, Dan Tanggung Jawab Produk. Jakarta: Panta Rei, 2010.
Prasetyo, E., Budiono, A., & Sybelle, J. A. (2024). Pertanggungjawaban hukum pihak ekspedisi pengiriman terhadap barang hilang atau rusak. Jurnal Penegakan Hukum dan Keadilan 5 no. 1 (2024): 29–43. https://doi.org/10.18196/jphk.v5i1.18825
Pemerintah Republik Indonesia. Kitab Undang-Undang Hukum Dagang.
Pemerintah Republik Indonesia. Kitab Undang-Undang Hukum Perdata.
Pemerintah Republik Indonesia. Undang-Undang Nomor 38 Tahun 2009 tentang Pos (2009).
Pemerintah Republik Indonesia. Undang-Undang Nomor 8 Tahun 1999 tentang Perlindungan Konsumen (1999).
Peter Mahmud Marzuki. Penelitian Hukum. Jakarta: Penerbit Kencana, 2011.
Phillipus M, Hadjon. Perlindungan Hukum Bagi Rakyat Indonesia. Surabaya: Bina Ilmu, 1987.
Purwosujipto, H.M.N. Hukum Dagang Indonesia. Jilid III. Jakarta: Djambatan, 1984.
Rahayu, Hartini. Hukum Pengangkutan. Malang: UMM Press, 2007.
Ramadhan, M. H. F., & Sudiro, A. A. (2025). Analisis peraturan perlindungan konsumen dalam jasa ekspedisi terhadap kasus kerugian barang. Binamulia Hukum 14 no. 1 (2025): 217–228. https://ejournal.hukumunkris.id/index.php/binamulia/article/view/1027
Roikhul Khumar, Suratman, Ahmad Syaifudin. “TANGGUNG JAWAB PERUSAHAAN LAYANAN PENGIRIMAN ATAS HILANGNYA BARANG DALAM PERSPEKTIF HUKUM PENGANGKUTAN.” Dinamika 29, no. 02 (2023): 7682–7700.
Rustian, Kamaluddin. Ekonomi Transportasi: Karakteristik, Teori, Dan Kebijakan. Jakarta: Ghalia Indonesia, 2003.
Shidarta. (2006). Hukum perlindungan konsumen Indonesia. Jakarta: Grasindo.
Siregar, A. S., Iriansyah, I., & Afrita, I. Tanggung jawab hukum pelaku usaha jasa pengiriman barang terhadap kerugian konsumen. NUSANTARA: Jurnal Ilmu Pengetahuan Sosial 8 no. 7 (2021): 2398–2408.
Sonia Regina Hutapea, Janus Sidabalok, Kosman Samosir. “Perlindungan Hukum Terhadap Konsumen Dalam Pengiriman Barang Melalui Perusahaan Jasa Pengiriman Barang.” Jurnal Profile Hukum 1, no. 1 (2023): 53.
Wati Susilawati, Fitrin Rawati Suganda. “Faktor-Faktor Yang Mempengaruhi Keputusan Konsumen Dalam Menggunakan Jasa Ekspedisi.” Jurnal Komunikasi Universitas Garut: Hasil Pemikiran Dan Penelitian 7, no. 2 (2021): 726. https://doi.org/https://dx.doi.org/10.52434/jk.v7i2.1387.
Widianto, A., & Prasetyo, B. Tanggung Jawab Hukum PT. Pos Indonesia dalam Pengiriman Barang: Studi Kasus Perlindungan Konsumen. Jurnal Transportasi dan Logistik, 19(1), (2020). 71-85.
Yulianto, Eko, and Aghnia Wulandari. “Dampak Perkembangan E-Commerce Terhadap Industri.” Jurnal Pengabdian Indonesia (JPI) 1, no. 2 (2025): 352–65.
Yunita, Ani, Anisa Ferunika, Nugraheni Indrawati, and Fathur Mochammad. “Perlindungan Hukum Terhadap Jasa Pengiriman Barang Jalur Darat Dalam Perspektif Hukum Perdagangan.” Media Of Law And Sharia 4, no. 1 (2022): 67–74.
Downloads
Published
Article ID
39841Issue
Section
License
Copyright (c) 2026 Arikha Saputra (Author)
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
The Journal of Private and Commercial Law adheres to the principles of the Directory of Open Access Journals (DOAJ) by providing immediate, free, and open access to all published content. All articles are published under the Creative Commons Attribution-NonCommercial 4.0 International License (CC BY-NC 4.0). Under this license, users are permitted to read, download, copy, distribute, and adapt the published works in any medium or format, provided that appropriate credit is given to the original author(s) and source, a link to the license is included, and any changes made are clearly indicated. The use of the material is strictly limited to non-commercial purposes only.
Authors retain copyright of their work without any restriction. The journal does not transfer copyright from authors; instead, authors grant the journal the right of first publication while maintaining full ownership of their intellectual property. This ensures that authors preserve their rights while enabling wide dissemination and accessibility of their research in accordance with open access principles and DOAJ standards.
