POLICY NETWORK IN BERPENDAR SERVICE INNOVATION AT THE POM CENTER IN YOGYAKARTA

Abstract

This article aims to analyze the role of policy networks in supporting public service innovation through a study of the Joint Program for Assistance to MSMEs to Obtain Distribution Permits (BERPENDAR) implemented by the Food and Drug Monitoring Agency (BPOM) in Yogyakarta. The study used a qualitative approach supported by descriptive quantitative data through a single case study design. Data were collected through in-depth interviews with 15 key informants, a survey of 66 MSMEs participating in BERPENDAR, document studies, and network structure mapping using Social Network Analysis (SNA). The analysis was conducted using Frans van Waarden's seven-dimensional policy network framework. The results show that the effectiveness of BERPENDAR is not solely determined by formal regulatory design, but rather by the configuration of the policy network that works adaptively and collaboratively. The SNA findings emphasize the Center's central role in coordinating regional government actors, academics, the private sector, facilitators, and MSMEs. In terms of outcomes, BERPENDAR contributes to accelerating the issuance of distribution permits, increasing MSME satisfaction with services, and strengthening business actors' confidence in accessing wider markets.