Overview of Work Stress in Workers at Laundry X

Abstract

Job stress is essential in occupational health, especially in high-demand service sectors like the laundry industry. This study examines the level of job stress among Laundry X employees by considering individual factors such as gender, age, and length of service. The design of this study was observational with a cross-sectional approach, using data from observations, interviews, and job stress diagnosis questionnaires, according to Permenaker No. 5 of 2018 concerning Occupational Safety and Health in the Work Environment. All six female employees of Laundry X became respondents. The results showed variations in job stress levels based on six categories: role ambiguity, role conflict, quantitative workload, qualitative workload, career development, and responsibility towards others. Most experienced moderate stress, especially in career development (100%) and qualitative workload (83.3%). Overall, (50%) of respondents experienced mild and (50%) moderate stress. These findings emphasize the importance of a structured job stress management program relevant to the laundry industry's conditions. By addressing the factors that cause stress, the laundry industry can improve employee well-being and work efficiency. This study contributes to the scientific understanding of job stress, especially in the context of the small-scale service industry.