Miscommunication As A Cause Of Disputes In The Relationship Between Doctors And Patients In Hospitals_
DOI:
https://doi.org/10.15294/lslr.v9i1.21791Keywords:
Miscommunication, Interaction Relationship, DoctorsAbstract
The legal relationship between doctors and patients always employs communication as a means to reach a mutual acceptance and understanding of each party. However, miscommunication more often than not happens in that legal relationship, thus producing disputes between doctors and patients. The problem raised in this study is how miscommunication between doctors and patients in medical services can cause medical disputes. The study utilized sociolegal research as its research method, with the location of the research being done in Semarang. The results of the study reveal that miscommunication between doctors and patients can be a cause of disputes due to the distinct gap between expectations and the reality received by patients. This distinctive gap could emerge when there are differences in culture and language between doctors and patients. Therefore, the gap caused by miscommunication is one of the most frequent causes of disputes between doctors and patients in medical services.
References
Journal
Al Shamsi H, Almutairi AG, Al Mashrafi S, Al Kalbani T. Implications of Language Barriers for Healthcare: A Systematic Review. Oman Med J. 2020 Apr 30;35(2):e122. Doi: 10.5001/omj.2020.40. PMID: 32411417; PMCID: PMC7201401.
Alkhamees M, Alasqah I. Patient-physician communication in intercultural settings: An integrative review. Heliyon. 2023 Nov 24;9(12):e22667. doi: 10.1016/j.heliyon.2023.e22667. PMID: 38089990; PMCID: PMC10711137.
Anggun Rezki P, Johni Najwan, Evalina Alisa. Fungsi Penerpan Informed Consent sebagai persetujuan pada perjanjian terapeutik. Zaaken.
Ansyori, A. (2022). Analisis Komunikasi Efektif Petugas Kesehatan Dalam Peningkatan Kepuasan Pelayanan Kesehatan Indonesia. Indonesian Journal of Health Information Management, 2(2). https://doi.org/10.54877/ijhim.v2i2.65
Febrina, D., Irwansyah, I., & Agus Tantri, D. (2024). PENTINGNYA INFORMED CONSENT DALAM PERSPEKTIF HUKUM ISLAM. Jurnal Ilmiah Wahana Pendidikan, 10(20), 178-183. https://doi.org/10.5281/zenodo.14273203
Fitriana, D. (2023). The Role of Informed Consent as Legal Protection for Doctors in Conducting Medical Procedures. Sinergi International Journal of Law, 1(3), 235-245.
Flora, H. S. . (2024). FUNGSI INFORMED CONSENT BAGI DOKTER DAN PASIEN DALAM TINDAKAN MEDIS. Fiat Iustitia : Jurnal Hukum, 4(2), 101–112. Retrieved from https://ejournal.ust.ac.id/index.php/FIAT/article/view/3546
Humphrey, Kate E.; Sundberg, Melissa; Milliren, Carly E.; Graham, Dionne A; Landrigan, Christopher P. Frequency and Nature of Communication and Handoff Failures in Medical Malpractice Claims. Journal of Patient Safety 18(2):p 130-137, March 2022. | DOI: 10.1097/PTS.0000000000000937
Ikhsan, Inas Syadza and Christianto, Hwian (2022) Urgensi Informed Consent Sebagai Pencegahan Tindak Pidana Oleh Dokter. Jurnal Hukum dan Kenotariatan, 6 (2). pp. 1201-1215. ISSN 2549-3361; e-ISSN : 2655-7789
Joseph Millum & Danielle Bromwich (2021): Informed Consent: What Must Be Disclosed and What Must Be Understood?, The American Journal of Bioethics, DOI:10.1080/15265161.2020.1863511z1. Joseph Millum & Danielle Bromwich (2021): Informed Consent: What Must Be Disclosed and What Must Be Understood?, The American Journal of Bioethics, DOI:10.1080/15265161.2020.1863511
K. Cut, Masriadi, Z. Mohd, H. Muhammad, A. Nur, “The Role of Communication in Health Services in Indonesia,” Cendekia: Jurnal Hukum, Sosial & Humaniora, 1, no. 3 (2023): 246-258.
Kashur, R., Ezekowitz, J., Kimber, S. et al. Patients' acceptance and comprehension to written and verbal consent (PAC–VC). BMC Med Ethics 24, 14 (2023). https://doi.org/10.1186/s12910-023-00893-1
Kewas, G. S., & Darmastuti, R. (2020). STRATEGI KOMUNIKASI ANTARBUDAYA DOKTER KEPADA PASIEN DALAM PROSES PELAYANAN KESEHATAN DI RSU RAFFA MAJENANG. Scriptura, 10(2), 60–76. https://doi.org/10.9744/scriptura.10.2.60-76
Liow, D., Himpong, M., & Waleleng, G. (2020). Peran Komunikasi Antara Dokter Dan Pasien Dalam Pelayanan Medis Di Klinik Reci Desa Sinisir Kecamatan Modoinding. Acta Diurna Komunikasi, 2(1).
Meivia A, Wijayanti QN (2024). Analisis Pengaruh Miskomunikasi dalam Suatu Hubungan. Jurnal Media Akademik (JMA), 2(1).
Mubarak, H. (2020). Analisis Variasi Bahasa pada Pelayanan Rumah Sakit Umum Daerah Kotabaru. CENDEKIA: JURNAL ILMIAH PENDIDIKAN, 8(1), 32-43. https://doi.org/10.33659/cip.v8i1.148.
Nadira, C. S., & Khairunnisa, C. (2023). Kedudukan Informed Consent Dalam Pelayanan Kesehatan di Indonesia. Cendekia : Jurnal Hukum, Sosial Dan Humaniora, 1(1), 28–38. Retrieved from https://journal.lps2h.com/cendekia/article/view/8
Matthew B. Miles dan A. Michael Huberman. Analisis Data Kualitatif. UI Press, Jakarta. 1992. Hal. 20.
Purba K, Rahardjo T. Pengelolaan Hubungan Antara Dokter Dan Pasien Dalam Konteks Komunikasi Terapeutik. Interaksi Online [Online]. 2020 Sep;8(4):154-166. Retrieved from: https://ejournal3.undip.ac.id/index.php/interaksi-online/article/view/28910.
Putu Agus Prawira Eka Putra, I Gusti Ayu Putri Kartika, & R.A. Tuty Kuswardhani. (2024). The Role of Informed Consent in Medical Disputes at State University Hospitals. Unram Law Review, 8(2). https://doi.org/10.29303/ulrev.v8i2.386
Situmeang IVO, Situmeang IR (2021). Komunikasi Dokter yang Berpusat pada Pasien di Masa Pandemi. Medialog. 4(1).
Soerjono Soekanto. Hubungan Dokter – Pasien Ditinjau dari Hukum Perikatan. Kompas, 30 Januari 1987. Halaman IV
Susanto DP, Pratama BS, Hariyanto T. 2017. Analisis Faktor-Faktor yang mempengaruhi Pemahaman Pasien terhadap Informed Consent di Rumah Sakit. Hal 74.
Trismayanti NMR, Ismail, Setiawan PAH. 2022. Persetujuan Tindakan Kedokteran oleh Orang Tua terhadap Anaknya sebagai Wujud Pemenuhan Hak Anak. Simbur Cahaya, Palembang. Hal 190.
Vikas H, Kini A, Sharma N, Gowda NR, Gupta A. How informed is the informed consent? J Family Med Prim Care. 2021 Jun;10(6):2299-2303. doi: 10.4103/jfmpc.jfmpc_2393_20. Epub 2021 Jul 2. PMID: 34322428; PMCID: PMC8284237.
Wahyuni, C. I. D., Laskarwati, B., & Al Qulub, N. M. (2020). Informed Consent in Health Services: How are the Patients’ Rights Protected?. Journal of Law and Legal Reform, 1(4), 591-604. https://doi.org/10.15294/jllr.v1i4.39891
Yuda B. 2021. Tingkat Pemahaman Pasien Terhadap Informed Consent: Literature Review. Juristic, Semarang. Hal 231.
Legislation
Law of Republic of Indonesia number 17 Year 2023 concerning Health
Regulation of the Ministry of Health of the Republic of Indonesia No. 290/MENKES/PER/III/2008
Downloads
Published
Article ID
21791Issue
Section
License
Copyright (c) 2025 Endang Kusuma Astuti (Author)
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
All writings published in this journal are personal views of the authors and do not represent the view of this journal and the author's affiliated institutions. Authors retain the copyrights under this license, see our copyrights notice.
