Adoption of Artificial Intelligence in Chatbot Recommendation Systems for Complex Customer Preferences: A Case Study of Shopee E-Commerce. Scientific Journal of Informatics, [S. l.], v. 13, n. 2, p. 465–482, 2026. DOI: 10.15294/sji.v11i2.48989. Disponível em: https://journal.unnes.ac.id/journals/sji/article/view/48989. Acesso em: 5 sep. 2026.