Integrating Fine-Tuned IndoBERT into a Conversational Chatbot for Automated Ticket Categorization. Scientific Journal of Informatics, [S. l.], v. 13, n. 4, p. 875–884, 2026. DOI: 10.15294/sji.v13i4.63341. Disponível em: https://journal.unnes.ac.id/journals/sji/article/view/63341. Acesso em: 4 nov. 2026.