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Global internet outages reach record high amid coronavirus lockdown

by Freddie Pitcher (2020-06-12)

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9505633229_f11df986c4.jpgInternet outages have hit record highs during the coronavirus lockdown, as network operators make changes to meet the demand of more people now working at home. 

According to US network intelligence firm ThousandEyes, network outages across the globe were seen to rise across March, reaching previously unseen levels.

While internet infrastructure in both the UK and internationally performed better at the start of April, the last week has seen another spike in reported issues.

The findings come days after Virgin Media users in the UK experienced extensive outages, which the firm attributed to a network technical fault rather than increased usage.

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Internet outages have hit record highs during the coronavirus lockdown as network operators make changes to meet the demand of more people now working at home







According to US network intelligence firm ThousandEyes, network outages across the globe were seen to rise across March, reaching previously unseen levels


'The performance of Internet infrastructure in the UK has been varied over the course of lockdown, but generally speaking, it has held up well, said ThousandEyes product marketing director Angelique Medina.

'When compared globally, UK outages have remained low overall. About a third of all outages in the first quarter this year occurred in Europe, the Middle East and Africa.

'The duration and scope of many of the outages that did take place suggest that they were the result of network operators making changes to optimise performance as traffic levels increased.'






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Nevertheless, Ms Medina added, 'we have seen a clear spike in outages among collaboration app network providers, which includes video conferencing services.

'In the UK, we saw those outages spike in mid March, but when a second global elevation occurred in early April, the UK was minimally affected.'

In addition, the experts found a similar increase in outages of cloud services in March, which improved in early April before increasing again in the last couple of weeks.






While internet infrastructure in both the UK and more generally performed better at the start of April, the last week has seen a further increase in issues and a major Virgin Media outage







'We have seen a clear spike in outages among collaboration app network providers, which includes video conferencing services,' said ThousandEyes product marketing director Angelique Medina. 'In the UK, we saw those outages spike in mid March, but when a second global elevation occurred in early April, the UK was minimally affected'







In addition, the experts also found a similar increase in outages about cloud providers across March which improved in early April before increasing again in the last couple of weeks

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