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VICTORIA BISCHOFF: Think before you click for a grocery delivery

by Luca Beier (2020-08-27)

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Ordinarily, I'm a big fan of online grocery shopping.

It's fast, there are no heavy bags to carry, and it's easier to steer clear of unhealthy impulse buys.

But supermarket deliveries are no longer just a convenience — they are a lifeline for those who have been told they will be at serious risk if they leave home.

Despite this, many precious delivery slots are still being snapped up by young, healthy households. 

Supermarket deliveries are no longer just a convenience — they are a lifeline for those who have been told they will be at serious risk if they leave home

Shamefully, one Sainsbury's driver told Money Mail he feels like an alcohol delivery service for thirtysomethings. 

Even worse, by stockpiling heavy items such as booze, these customers are reducing the number of deliveries he can carry in the van.

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This selfish behaviour has to stop.

Ministers and supermarkets should be actively encouraging these households to visit their local shops instead. 

Many younger customers may not be aware that their order risks depriving the elderly and frail of essentials.

There are already some warnings to 'think before you shop' on supermarket websites.
But to really prompt a change in behaviour, this message must be spread wider.

Shoppers also need more clarity on who is eligible for a priority Cheat Judi Slot Online Terpercaya. Many people think that just being over 70 will get them to the front of the queue.

In fact, you must have been identified by the Government as 'extremely vulnerable' and received a letter from the NHS advising you to shield yourself for 12 weeks.

But this list of vulnerable people is woefully inadequate.

Ministers and supermarkets should be encouraging active households to visit their local shops

We should not be in a position where a deaf and blind 98-year-old is unable to get her groceries delivered. 

Supermarkets and the Government must get better at sharing information to ensure every extremely vulnerable person is guaranteed an online delivery if they need it.

Many stores now offer a priority shopping hour for the elderly in the morning — why not do something similar online?

We understand that supermarkets are facing a Herculean task, with some having almost doubled deliveries in just a few weeks. 

But these stores are not charities — they are making money from this surge in demand.

So it is only right that they cater, first and foremost, for those in greatest need.

 In the circumstances, it is only reasonable that airlines are given longer to sort out this mess

Travel trauma

Hundreds of readers have contacted Money Mail to complain about airlines withholding refunds that by law should have been paid within a week.

In the circumstances, it is only reasonable that airlines are given longer to sort out this mess. 

And those who can accept a voucher or move their flight to a later date would be helping our much-loved travel industry survive.

But, in return, airlines must stop using underhand tactics to fob off loyal customers. 

Many now have their own financial worries and understandably don't want an airline sitting on their cash for the next year.

And it's not just airlines, it's travel agents, too.

Hopefully now MPs have finally promised to probe the issue, we will get proper answers.

Phone-line failure

Typical Amazon. While other businesses do everything in their power to keep vital phone lines open, the world's largest online retailer has just closed its customer service line entirely.

As the Mail exposed on Saturday, the firm claims it is focused on the health and safety of its 'associates'. 

Well, excuse me if I find it difficult to believe that an online giant like Amazon, home to some of the best tech minds that walk the planet, is unable to work out a way for its staff to answer calls from home.

With online fraud soaring, it has never been more vital that victims are able to report losses quickly.

For two years, Money Mail has highlighted how Amazon fails shoppers time and again if crooks hack into their account.

The customers are routinely passed from pillar to post and forced to fight for months to get a refund for items they didn't order.

Given this dire record, you'd think it would be keen to improve its fraud processes, not make them worse.
It certainly has the cash to spare now it's making an estimated £9,000 a second from families stuck at home.

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