Issue Title
Vol 4, No 2 (2013): September 2013 (DOAJ Indexed) Peningkatan Kepuasan Pelanggan melalui Kualitas Produk dan Kualitas Layanan Abstract  PDF
Made Virma Permana
Vol 1, No 1 (2010): March 2010 (DOAJ Indexed) Meningkatkah Kualitas Pelayanan Jasa Penerbangan Indonesia Paska Insiden Kecelakaan Pesawat Terbang Abstract  PDF
Arief Yulianto
Vol 9, No 2 (2018): September 2018 (DOAJ Indexed) How a Mediating Variable Need in the Loyalty Examination? Abstract  PDF
Bima Andrianto Pambudi, Euis Soliha, Endang Tjahjaningsih
Vol 3, No 2 (2012): September 2012 (DOAJ Indexed) Kualitas Layanan dan Positive Word of Mouth Abstract  PDF
Yulius Jatmiko Nuryatno
Vol 6, No 1 (2015): March 2015 (DOAJ Indexed) Analysis of Perceived Quality of Education Service Abstract  PDF
Murwatiningsih Murwatiningsih
Vol 5, No 1 (2014): March 2014 (DOAJ Indexed) Faktor Determinan Nasabah dalam Pemilihan Bank Syariah Abstract  PDF
Ali Mursid, Entot Suhartono
Vol 2, No 1 (2011): March 2011 (DOAJ Indexed) Analisis Hubungan Kualitas Jasa terhadap Kepuasan Konsumen pada Lembaga Pendidikan Kejuruan Abstract  PDF
Rintar -
Vol 2, No 2 (2011): September 2011 (DOAJ Indexed) Peningkatan Minat dan Keputusan Berpartisipasi Akseptor KB Abstract  PDF
Ken Sudarti, Puji Prasetyaningtyas Prasetyaningtyas
Vol 3, No 1 (2012): March 2012 (DOAJ Indexed) Mencapai Sumber Daya Manusia Unggul (Analisis Kinerja dan Kualitas Pelayanan) Abstract  PDF
Ketut Sudarma
Vol 7, No 2 (2016): September 2016 (DOAJ Indexed) Exploring Service Quality Impacts on Customer Satisfaction in Military Medical Centres: Moderating Role of Perceived Value Abstract  PDF
Azman Ismail, Mohd Helmi Ali, Nur Ilyani Ranlan Rose, Anis Anisah Abdulla, Herwina Rosnan
Vol 6, No 1 (2015): March 2015 (DOAJ Indexed) The Effects of Service Quality, Customer Satisfaction, Trust, and Perceived Value towards Customer Loyalty Abstract  PDF
Tanisah Tanisah, Ida Maftukhah
Vol 12, No 2 (2021): September 2021 (DOAJ Indexed) Role of Service Quality, Price Perception, Brand Image, and Information Technology Involvement in Banking Product Purchase Decisions Abstract  PDF
Widya Prananta, Bayu Bagas Hapsoro, Made Virma Permana
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