Data-Driven E-commerce Techniques and Challenges in the Era of the Fourth Industrial Revolution

Joma H. Norian, Abdelazez M. Jama, Mohammed H. Eltaieb, Ali A. Adam

Abstract


The E-commerce industry has a significant role in the national and international economy. E-commerce is vital in the implementation of the fourth industrial revolution, where information and communication technologies are tools in creating digital channels of trade. Understanding e-commerce is essential for it is development. The objective of this paper is to explore the popular techniques and data sources of e-commerce in addition to the current challenges that face e-commerce in the last five years. We used a literature review as a method for this research.  According to the literature, sales records are the most popular data source used in the research community for e-commerce analytics, then followed by big data and social media. Besides, detecting and predicting customer behavior is the most used technique in e-commerce research followed by personalized recommendations. Also, we reported the main three challenges that face researchers in the field of e-commerce currently: First, e-commerce Security and privacy is a major concern for consumers and industries. Second, understanding the collected data from e-commerce systems and how to create business value from it efficiently. Third, providing personalized offers with the most appropriate items, still a difficult task.


Keywords


E-commerce; sales records; personalized recommendation; Industrial Revolution 4.0

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DOI: https://doi.org/10.15294/sji.v7i2.25760

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