Evaluasi Kesuksesan Aplikasi Knowledge Management dalam Organisasi

Sebtina Mulya Fitriasmi

Abstract

Penelitian bertujuan menguji ulang model kesuksesan sistem DeLone dan McLean (2003) pada konteks kesuksesan knowledge management system (KMS). Model ini memasukkan variabel keterlibatan pengguna untuk mengukur kepuasan pengguna, serta faktor organisasional, yaitu leadership dan reward untuk memprediksi penggunaan KMS. Desain penelitian adalah deskriptif-konfirmatori dengan pendekatan survei. Data diambil secara cross­sectional dari 200 karyawan pengguna aplikasi KM Bank Indonesia. Sampling secara non-probabilitas dengan teknik purposive sampling. Hasil perhitungan Partial Least Square menunjukkan kualitas sistem berpengaruh positif terhadap penggunaan KMS. Kualitas pengetahuan, faktor organisasional, dan kepuasan pengguna tidak berpengaruh positif terhadap penggunaan. Pengujian anteseden kepuasan pengguna menunjukkan kualitas pengetahuan, dan keterlibatan pengguna berpengaruh positif terhadap kepuasan pengguna, serta kualitas sistem tidak berpengaruh positif terhadap kepuasan pengguna. Lebih jauh lagi, penggunaan dan kepuasan pengguna secara bersama berpengaruh positif terhadap manfaat bersih.

 


The study aims to reexamine success system model by DeLeon and McLean (2003) at Knowledge Management System (KMS) success context. This model includes user involvement variable to measure user satisfaction. This study also takes account of organizational factors, which is leadership and reward to predict KMS application. Research design of this study is descriptive-confirmatory with survey approach. Primary data which is used are cross-sectional data from 200 respondents who are Bank Indonesia employees who use KMS. Non probability sampling procedure is conducted with purposive sampling. Partial Least Square is used for data analysis. The result shows that the system quality has positive effect to user. Quality of knowledge and user involvement influence have positive influence on user satisfaction, meanwhile system quality do not have positive effect to user satisfaction. Furthermore, the use and user satisfaction have positive effect simultaneously to net benefit.

Keywords

Knowledge Management System; Information System Success; Knowledge Management System Success; User Involvement

Full Text:

PDF

References

Almutairi, H & Subramain, G. H. 2005. An Empirical Application of the DeLone and McLean Model in the Kuwaiti Private Sector. Journal of Computer Information System. pp: 113-122.

Davis, F. D. 1989. Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology. MIS Quarterly. pp: 319-341.

DeLone, W. H & McLean, E. R. 2003. The DeLone and McLean Model of Information System Success: A Ten-Tear Update. Journal of Management Information System. Vol. 19, No. 4. pp: 9-30.

Halawi, L. A., McCarthy, R. V & Aronson, J. E. 2008. An Empirical Investigation of Knowledge Management System Success. Journal of Computer Information Systems. pp: 121-135.

Kankanhalli, A., Tan, B. C. Y & Wei, K. K. 2005. Contributing Knowledge to Electronic Knowledge Repositories: An Empirical Investigation. MIS Quarterly. pp: 113-143.

Kulkarni, U. R., Ravindran, S & Freeze, R. 2007. A Knowledge Management Success Model: Theoritical Development and Empirical Validation. Journal of Management Information Systems. pp: 309-347.

Lin, H. F. 2007. The Effect of Socio-Technical Factors on Organizational Intention to Encourage Knowledge Sharing. Management Decision. pp: 74-88.

Liu, S-C. 2003. A Study of the Factors the Facilitate Use of Knowledge Management Systems and the Impact of Use on Individual Learning. Doctoral Dissertation. Claremont.

Rai, A., Lang, S. S & Welker, R. B. 2002. Assessing the Validity of IS Success Models: An Empirical Test of and Theoretical Analysis. Information System Research. Vol. 13, No. 1, pp: 50-69

Santosa, P. I., Wei, K. K & Chan, H. C. 2005. User Involvement and User Satisfaction With Information Seeking Activity. European Journal of Information System. pp: 361-370.

Schewe, C. D. 1976. The MIS User: An Explorative Behavioral Analysis. Academy of Management Journal. pp: 577-590.

Seddon, P. B & Kiew, M-Y. 1994. A Partial Test and Development of DeLone and McLean’s Model of IS Success. Proceedings of the Informational Conference.

Wu, J-H & Wang, Y-M. 2006. Measuring KMS Success: A Respecification of the DoLone and McLean’s Model. Information and Management. pp: 728-739.

Zaichkowsky, J. L. 1985. Measuring The Involvement Construct. Journal of Consumer Research. pp: 341-352.

Ives, B., Olson, M. H & Baroudi, J. 1983. The measurement of user information satisfaction. Communications of the ACM. pp: 785-93.

Sabherwal, R., Jayaraj, A & Chowa, C. 2006. Information System Success: Individual and Organizational Determinants. Management Science. pp: 1849-1864.

View Counter: Abstract - 2047 and PDF - 1246

Refbacks

  • There are currently no refbacks.


Bookmark and Share