Bakar, Resekiani Mas, Universitas Negeri Makassar, Indonesia
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Vol 10, No 2 (2019): September 2019 - Articles
Switching Expression or Emotion: Emotional Labor Strategy on Negative Word of Mouth Mediated by Customer Satisfaction
Abstract PDF
Jurnal Dinamika Manajemen
p-ISSN: 2086-0668 | e-ISSN: 2337-5434
Published by Unnes Journals, part of the Universitas Negeri Semarang.
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