Agustina, Amelia, and Ismiyati Ismiyati. “Kualitas Pelayanan Publik Ditinjau Dari Aspek Tangible, Reliability, Responsiviness, Assurance, Dan Empathy”. Economic Education Analysis Journal 8, no. 3 (November 26, 2019): 1234-1248. Accessed November 22, 2024. https://journal.unnes.ac.id/sju/eeaj/article/view/34953.