Apridar, & Adamy, M. (2018). The effect of job satisfaction and work motivation on organizational commitment and organizational citizenship behavior in bni in the working area of bank indonesia lhokseumawe. Emerald Reach Proceedings Series, 1, 1–5. https://doi.org/10.1108/978-1-78756-793-1-00063
Ardi, S. (2015). Pengaruh Perssepsi Dukungan Dan Keadilan Organisasi Terhadap Organizational Citizenship Behavior Dengan Komitmen Organisasional Sebagai Variabel Intervening. Management Analysis Journal, 4(2), 142–152. https://doi.org/10.15294/maj.v4i2.7821
Aydogdu, S. & asikgil. (2011). An Empirical Study of the Relationship Among Job Satisfaction, Organizational Commitment and Turnover Intention. International Review of Management and Marketing, 1(3), 43–53. www.econjournals.com
Azim, D. (2016). Perceived Organizational Support and Organizational Citizenship Behavior: the Mediating Role of Psychological Capital. Journal of Human Capital Development (JHCD), 9(2), 99–118.
Chang, W. J., Liao, S. H., Lee, Y. J., & Lo, W. P. (2015). Organizational commitment, knowledge sharing and organizational citizenship behaviour: The case of the Taiwanese semiconductor industry. Knowledge Management Research and Practice, 13(3), 299–310. https://doi.org/10.1057/kmrp.2013.51
Cherif, F. (2020). The role of human resource management practices and employee job satisfaction in predicting organizational commitment in Saudi Arabian banking sector. International Journal of Sociology and Social Policy, 40(7–8), 529–541. https://doi.org/10.1108/IJSSP-10-2019-0216
Chiang, C. F., & Hsieh, T. S. (2012). The impacts of perceived organizational support and psychological empowerment on job performance: The mediating effects of organizational citizenship behavior. International Journal of Hospitality Management, 31(1), 180–190. https://doi.org/10.1016/j.ijhm.2011.04.011
Chun-Chen Huang. (2011). The three components of organizational commitment on in-role behaviors and organizational citizenship behaviors. African Journal of Business Management, 5(28), 11335–11344. https://doi.org/10.5897/ajbm10.1623
Claudia, M. (2018). The Influence of Perceived Organizational Support, Job Satisfaction and Organizational Commitment Toward Organizational Citizenship Behavior. Journal of Indonesian Economy and Business, 33(1), 23–45.
Dai, Y. De, Dai, Y. Y., Chen, K. Y., & Wu, H. C. (2013). Transformational vs transactional leadership: Which is better?: A study on employees of international tourist hotels in Taipei City. International Journal of Contemporary Hospitality Management, 25(5), 760–778. https://doi.org/10.1108/IJCHM-Dec-2011-0223
Darmawati, A. (2018). Pengaruh Kepuasan Kerja Terhadap Organizational Citizenship Behavior Dengan Komitmen Organisasi Sebagai Variabel Mediasi. Jurnal Ilmu Manajemen, 13(1), 1–21. https://doi.org/10.21831/jim.v13i1.22220
Darolia, C. R., Kumari, P., & Darolia, S. (2010). Perceived Organizational Support, Work Motivation, and Organizational Commitment as determinants of Job Performance. Journal of the Indian Academy of Applied Psychology, 36(1), 69–78.
Demir, K. (2015). The Effect of Organizational Justice and Perceived Organizational Support on Organizational Citizenship Behaviors: The Mediating Role of Organizational Identification. Egitim Arastirmalari - Eurasian Journal of Educational Research, 60, 131–148. https://doi.org/10.14689/ejer.2015.60.8
Donald, M. F., Hlanganipai, N., & Richard, S. (2016). The relationship between perceived organizational support and organizational commitment among academics: The mediating effect of job satisfaction. Investment Management and Financial Innovations, 13(3), 267–273. https://doi.org/10.21511/imfi.13(3-1).2016.13
Erum Irshad & Summaira Naz. (2011). Job Satisfaction, Organizational Commitment and Personality Traits: A relationship Study. Humanities & Social Sciences JobSciences Job, 37–60.
Eslami, G. (2012). Organizational Commitment and Job Satisfaction. ARPN Journal of Science and Technology, 2(2), 138–161. https://doi.org/10.4018/978-1-61350-207-5.ch008
Fitrio, T., Apriansyah, R., Utami, S., & Yaspita, H. (2019). The Effect of Job Satisfaction to Organizational Citizenship Behavior (OCB) Mediated by Organizational Commitment. International Journal of Scientific Research and Management, 7(09). https://doi.org/10.18535/ijsrm/v7i9.em01
Gupta, V., Agarwal, U. A., & Khatri, N. (2016). The relationships between perceived organizational support, affective commitment, psychological contract breach, organizational citizenship behaviour and work engagement. In Journal of advanced nursing (Vol. 72, Issue 11). https://doi.org/10.1111/jan.13043
Han, S. H., Yoon, D. Y., Suh, B., Li, B., & Chae, C. (2019). Organizational support on knowledge sharing: a moderated mediation model of job characteristics and organizational citizenship behavior. Journal of Knowledge Management, 23(4), 687–704. https://doi.org/10.1108/JKM-03-2018-0213
Hurst, C. S., Baranik, L. E., & Clark, S. (2017). Job Content Plateaus: Justice, Job Satisfaction, and Citizenship Behavior. Journal of Career Development, 44(4), 283–296. https://doi.org/10.1177/0894845316652250
Hyo, S. J., & Hye, H. Y. (2015). The impact of employees’ positive psychological capital on job satisfaction and organizational citizenship behaviors in the hotel. International Journal of Contemporary Hospitality Management, 27(6), 1135–1156.
Indarti, S., Solimun, Fernandes, A. A. R., & Hakim, W. (2017). The effect of OCB in relationship between personality, organizational commitment and job satisfaction on performance. Journal of Management Development, 36(10), 1283–1293. https://doi.org/10.1108/JMD-11-2016-0250
Islam, T., Khan, S. ur R., Ahmad, U. N. U., & Ahmed, I. (2014). Exploring the Relationship Between POS, OLC, Job Satisfaction and OCB. Procedia - Social and Behavioral Sciences, 114, 164–169. https://doi.org/10.1016/j.sbspro.2013.12.678
Jain, A. K., Giga, S. I., & Cooper, C. L. (2013). Perceived organizational support as a moderator in the relationship between organisational stressors and organizational citizenship behaviors. International Journal of Organizational Analysis, 21(3), 313–334. https://doi.org/10.1108/IJOA-Mar-2012-0574
Jamil, J., Rathore, K., Qaiser, A., & Kanwal, F. (2019). Does Perceived Organizational Support Influence Organizational Citizenship Behavior? Evidence from Telecom Sector in Lahore, Pakistan. Journal Pakistan Vision, 20(1), 1–25. http://pu.edu.pk/images/journal/studies/PDF-FILES/6_v20_1_19.pdf
Jo, S. J., & Joo, B. K. (Brian). (2011). Knowledge sharing: The influences of learning organization culture, organizational commitment, and organizational citizenship behaviors. Journal of Leadership and Organizational Studies, 18(3), 353–364. https://doi.org/10.1177/1548051811405208
Moon, K., Cho, H., Lee, K., & Oah, S. (2014). Effect of pay satisfaction on organizational commitment. Korean Journal of Industrial and Organizational Psychology, 27(3), 585–615. https://doi.org/10.24230/kjiop.v27i3.585-615
Musringudin, Akbar, M., & Karnati, N. (2017). The Effect of Organizational Justice, Job Satisfaction, and Organizational Commitment on Organizational Citizenship Behavior (OCB) of the Principles. Indonesian Journal of Educational Review, 4(2), 155–165.
Nayir. (2012). The relationship between Perceived Organizational Support and Teachers’ Organizational Commitment.
Nisar, Q. A., Ahmad, S., & Ahmad, U. (2014). Impact of Perceived Organizational Support on Organizational Citizenship Behavior: Empirical Evidence from Pakistan. International Journal of Research, 1(5), 231–240.
Noor, I. F., & Palupiningdyah. (2017). Pengaruh Leader Member Exchange, Occupational Stress pada Affectice Commitment melalui Job Satisfaction. Management Analysis Journal, 6(2), 166–172.
Noruzy, A., Shatery, K., Rezazadeh, A., & Hatami-Shirkouhi, L. (2011). Investigation the relationship between organizational justice, and organizational citizenship behavior: The mediating role of perceived organizational support. Indian Journal of Science and Technology, 4(7), 842–847. https://doi.org/10.17485/ijst/2011/v4i7/30123
Novira & Martono. (2015). Pengaruh Persepsi Dukungan Organisasi Pada Perilaku Dukungan Organisasi Pada Perilaku Kewargaan Organisasional Dengan Kepuasan Kerja Sebagai Variabel Intervening. 4(3), 180–189.
Obedgiu et al. (2016). “Examination of organizational commitment and organizational citizenship behavior among local government civil servants in Uganda.” Journal of Management Development.
Ocen, E., Francis, K., & Angundaru, G. (2017). The role of training in building employee commitment: the mediating effect of job satisfaction. European Journal of Training and Development, 41(9), 742–757. https://doi.org/10.1108/EJTD-11-2016-0084
Organ, D. W. (2018). Annual Review of Organizational Psychology and Organizational Behavior Organizational Citizenship Behavior: Recent Trends and Developments. Annu. Rev. Organ. Psychol. Organ. Behav, 80(November 2017), 17–18. https://doi.org/10.1146/annurev-orgpsych-
Osman, A., Othman, Y. H., Sohel Rana, S. M., Solaiman, M., & Lal, B. (2015). The influence of job satisfaction, job motivation & perceived organizational support towards organizational citizenship behavior (OCB): A perspective of American-Based Organization in Kulim, Malaysia. Asian Social Science, 11(21), 174–182. https://doi.org/10.5539/ass.v11n21p174
Paillé, P., Grima, F., & Dufour, M. È. (2015). Contribution to social exchange in public organizations: Examining how support, trust, satisfaction, commitment and work outcomes are related. International Journal of Human Resource Management, 26(4), 520–546. https://doi.org/10.1080/09585192.2012.654809
Partono Prasetio, A., Yuniarsih, T., & Ahman, E. (2017). Job Satisfaction, Organizational Commitment, and Organizational Citizenship Behaviour in State-owned Banking. Universal Journal of Management, 5(1), 32–38. https://doi.org/10.13189/ujm.2017.050104
Pattnaik, L., Mishra, S., & Tripathy, S. K. (2020). Perceived Organizational Support and Organizational Commitment: Moderating Role of Person–Organization Fit. Global Business Review. https://doi.org/10.1177/0972150920920776
Paul, H., Bamel, U. K., & Garg, P. (2016). Employee Resilience and OCB: Mediating Effects of Organizational Commitment. Vikalpa, 41(4), 308–324. https://doi.org/10.1177/0256090916672765
Pavalache-Ilie, M. (2014). Organizational Citizenship Behaviour, Work Satisfaction and Employees’ Personality. Procedia - Social and Behavioral Sciences, 127, 489–493. https://doi.org/10.1016/j.sbspro.2014.03.296
Podsakoff, P. M., MacKenzie, S. B., Paine, J. B., & Bachrach, D. G. (2000). Organizational citizenship behaviors: A critical review of the theoretical and empirical literature and suggestions for future research. Journal of Management, 26(3), 513–563. https://doi.org/10.1177/014920630002600307
Prasasti, V. T., & Yuniawan, A. (2017). Analisis Pengaruh Stres Kerja dan Lingkungan Kerja Non Fisik Terhadap Organizational Citizenship Behavior (OCB) dengan Komitmen Organisasional Sebagai Variabel Intervening. Diponegoro Journal Of Management, 6(2005), 1–14.
Rahil Kazemi Talachi, Mohammad Bagher Gorji, & Ali Boerhannoeddin. (2014). An Investigation of the Role of Job Satisfaction in Employees’ Organizational Citizenship Behavior. Collegium Antropologicum, 38(2), 429–436.
Rahman, K. U., Akhter, W., & Khan, S. U. (2017). Factors affecting employee job satisfaction: A comparative study of conventional and Islamic insurance. Cogent Business and Management, 4(1), 1–15. https://doi.org/10.1080/23311975.2016.1273082
Rahyuda, A. G. (2017). Pengaruh Perceived Organizational Support Terhadap Organizational Citizenship Behavior Dengan Variabel Kepuasan Kerja Sebagai Mediasi Fakultas Ekonomi dan Bisnis Universitas Udayana , Bali , Indonesia. 6(5), 2729–2755.
Rhoades, L., & Eisenberger, R. (2002). Perceived organizational support: A review of the literature. Journal of Applied Psychology, 87(4), 698–714. https://doi.org/10.1037/0021-9010.87.4.698
Salehi, M., & Gholtash, A. (2011). The relationship between job satisfaction, job burnout and organizational commitment with the organizational citizenship behavior among members of faculty in the Islamic Azad University-first district branches, in order to provide the appropriate model. Procedia - Social and Behavioral Sciences, 15, 306–310. https://doi.org/10.1016/j.sbspro.2011.03.091
Saoula, O., Johari, H., & Bhatti, M. A. (2016). The mediating effect of organizational citizenship behaviour on the relationship between personality traits (Big Five) and turnover intention: A proposed framework. International Business Management, 10(20), 4755–4766. https://doi.org/10.3923/ibm.2016.4755.4766
Sesen, H., & Basim, N. H. (2012). Impact of satisfaction and commitment on teachers’ organizational citizenship. Educational Psychology, 32(4), 475–491. https://doi.org/10.1080/01443410.2012.670900
Shaheen, S., Bukhari, I., & Adil, A. (2016). Moderating role of psychological capital between perceived organizational support and organizational citizenship behavior and its dimensions. International Journal of Research Studies in Psychology, 5(2), 41–50. https://doi.org/10.5861/ijrsp.2016.1375
Tharikh, S. M., Ying, C. Y., Mohamed Saad, Z., & Sukumaran, K. a/p. (2016). Managing Job Attitudes: The Roles of Job Satisfaction and Organizational Commitment on Organizational Citizenship Behaviors. Procedia Economics and Finance, 35(October 2015), 604–611. https://doi.org/10.1016/s2212-5671(16)00074-5
Vania, L., & Purba, S. (2014). Pengaruh Job Satisfaction Terhadap Organizational Citizenship Behavior (Ocb) Dengan Organizational Commitment Sebagai Variabel Intervening Pada Rumah Sakit Pantai Indah Kapuk Di Jakarta. Jurnal Manajemen, 11(2), 99–119.
Wira Saputra, P. E., & Supartha, I. W. G. (2019). Pengaruh Budaya Organisasi Dan Dukungan Organisasi Terhadap Ocb Dimediasi Oleh Komitmen Organisasional. E-Jurnal Manajemen Universitas Udayana, 8(12), 7134. https://doi.org/10.24843/ejmunud.2019.v08.i12.p12
Wulandari, S., & Andriani, C. (2019). Pengaruh Perceived Organizational Support terhadap Organizational Citizenship Behavior dengan Komitmen Organisasional sebagai Variabel Mediasi pada Perawat Rawat Inap Rumah Sakit Tentara Dr . Reksodiwiryo Padang. Jurnal Kajian Manajemen Dan Wirausaha, 01(1), 73–82.
Zayas-ortiz, M., Rosario, E., Marquez, E., & Gruñeiro, P. C. (2015). Relationship between organizational commitments and organizational citizenship behaviour in a
Ardi, S. (2015). Pengaruh Perssepsi Dukungan Dan Keadilan Organisasi Terhadap Organizational Citizenship Behavior Dengan Komitmen Organisasional Sebagai Variabel Intervening. Management Analysis Journal, 4(2), 142–152. https://doi.org/10.15294/maj.v4i2.7821
Aydogdu, S. & asikgil. (2011). An Empirical Study of the Relationship Among Job Satisfaction, Organizational Commitment and Turnover Intention. International Review of Management and Marketing, 1(3), 43–53. www.econjournals.com
Azim, D. (2016). Perceived Organizational Support and Organizational Citizenship Behavior: the Mediating Role of Psychological Capital. Journal of Human Capital Development (JHCD), 9(2), 99–118.
Chang, W. J., Liao, S. H., Lee, Y. J., & Lo, W. P. (2015). Organizational commitment, knowledge sharing and organizational citizenship behaviour: The case of the Taiwanese semiconductor industry. Knowledge Management Research and Practice, 13(3), 299–310. https://doi.org/10.1057/kmrp.2013.51
Cherif, F. (2020). The role of human resource management practices and employee job satisfaction in predicting organizational commitment in Saudi Arabian banking sector. International Journal of Sociology and Social Policy, 40(7–8), 529–541. https://doi.org/10.1108/IJSSP-10-2019-0216
Chiang, C. F., & Hsieh, T. S. (2012). The impacts of perceived organizational support and psychological empowerment on job performance: The mediating effects of organizational citizenship behavior. International Journal of Hospitality Management, 31(1), 180–190. https://doi.org/10.1016/j.ijhm.2011.04.011
Chun-Chen Huang. (2011). The three components of organizational commitment on in-role behaviors and organizational citizenship behaviors. African Journal of Business Management, 5(28), 11335–11344. https://doi.org/10.5897/ajbm10.1623
Claudia, M. (2018). The Influence of Perceived Organizational Support, Job Satisfaction and Organizational Commitment Toward Organizational Citizenship Behavior. Journal of Indonesian Economy and Business, 33(1), 23–45.
Dai, Y. De, Dai, Y. Y., Chen, K. Y., & Wu, H. C. (2013). Transformational vs transactional leadership: Which is better?: A study on employees of international tourist hotels in Taipei City. International Journal of Contemporary Hospitality Management, 25(5), 760–778. https://doi.org/10.1108/IJCHM-Dec-2011-0223
Darmawati, A. (2018). Pengaruh Kepuasan Kerja Terhadap Organizational Citizenship Behavior Dengan Komitmen Organisasi Sebagai Variabel Mediasi. Jurnal Ilmu Manajemen, 13(1), 1–21. https://doi.org/10.21831/jim.v13i1.22220
Darolia, C. R., Kumari, P., & Darolia, S. (2010). Perceived Organizational Support, Work Motivation, and Organizational Commitment as determinants of Job Performance. Journal of the Indian Academy of Applied Psychology, 36(1), 69–78.
Demir, K. (2015). The Effect of Organizational Justice and Perceived Organizational Support on Organizational Citizenship Behaviors: The Mediating Role of Organizational Identification. Egitim Arastirmalari - Eurasian Journal of Educational Research, 60, 131–148. https://doi.org/10.14689/ejer.2015.60.8
Donald, M. F., Hlanganipai, N., & Richard, S. (2016). The relationship between perceived organizational support and organizational commitment among academics: The mediating effect of job satisfaction. Investment Management and Financial Innovations, 13(3), 267–273. https://doi.org/10.21511/imfi.13(3-1).2016.13
Erum Irshad & Summaira Naz. (2011). Job Satisfaction, Organizational Commitment and Personality Traits: A relationship Study. Humanities & Social Sciences JobSciences Job, 37–60.
Eslami, G. (2012). Organizational Commitment and Job Satisfaction. ARPN Journal of Science and Technology, 2(2), 138–161. https://doi.org/10.4018/978-1-61350-207-5.ch008
Fitrio, T., Apriansyah, R., Utami, S., & Yaspita, H. (2019). The Effect of Job Satisfaction to Organizational Citizenship Behavior (OCB) Mediated by Organizational Commitment. International Journal of Scientific Research and Management, 7(09). https://doi.org/10.18535/ijsrm/v7i9.em01
Gupta, V., Agarwal, U. A., & Khatri, N. (2016). The relationships between perceived organizational support, affective commitment, psychological contract breach, organizational citizenship behaviour and work engagement. In Journal of advanced nursing (Vol. 72, Issue 11). https://doi.org/10.1111/jan.13043
Han, S. H., Yoon, D. Y., Suh, B., Li, B., & Chae, C. (2019). Organizational support on knowledge sharing: a moderated mediation model of job characteristics and organizational citizenship behavior. Journal of Knowledge Management, 23(4), 687–704. https://doi.org/10.1108/JKM-03-2018-0213
Hurst, C. S., Baranik, L. E., & Clark, S. (2017). Job Content Plateaus: Justice, Job Satisfaction, and Citizenship Behavior. Journal of Career Development, 44(4), 283–296. https://doi.org/10.1177/0894845316652250
Hyo, S. J., & Hye, H. Y. (2015). The impact of employees’ positive psychological capital on job satisfaction and organizational citizenship behaviors in the hotel. International Journal of Contemporary Hospitality Management, 27(6), 1135–1156.
Indarti, S., Solimun, Fernandes, A. A. R., & Hakim, W. (2017). The effect of OCB in relationship between personality, organizational commitment and job satisfaction on performance. Journal of Management Development, 36(10), 1283–1293. https://doi.org/10.1108/JMD-11-2016-0250
Islam, T., Khan, S. ur R., Ahmad, U. N. U., & Ahmed, I. (2014). Exploring the Relationship Between POS, OLC, Job Satisfaction and OCB. Procedia - Social and Behavioral Sciences, 114, 164–169. https://doi.org/10.1016/j.sbspro.2013.12.678
Jain, A. K., Giga, S. I., & Cooper, C. L. (2013). Perceived organizational support as a moderator in the relationship between organisational stressors and organizational citizenship behaviors. International Journal of Organizational Analysis, 21(3), 313–334. https://doi.org/10.1108/IJOA-Mar-2012-0574
Jamil, J., Rathore, K., Qaiser, A., & Kanwal, F. (2019). Does Perceived Organizational Support Influence Organizational Citizenship Behavior? Evidence from Telecom Sector in Lahore, Pakistan. Journal Pakistan Vision, 20(1), 1–25. http://pu.edu.pk/images/journal/studies/PDF-FILES/6_v20_1_19.pdf
Jo, S. J., & Joo, B. K. (Brian). (2011). Knowledge sharing: The influences of learning organization culture, organizational commitment, and organizational citizenship behaviors. Journal of Leadership and Organizational Studies, 18(3), 353–364. https://doi.org/10.1177/1548051811405208
Moon, K., Cho, H., Lee, K., & Oah, S. (2014). Effect of pay satisfaction on organizational commitment. Korean Journal of Industrial and Organizational Psychology, 27(3), 585–615. https://doi.org/10.24230/kjiop.v27i3.585-615
Musringudin, Akbar, M., & Karnati, N. (2017). The Effect of Organizational Justice, Job Satisfaction, and Organizational Commitment on Organizational Citizenship Behavior (OCB) of the Principles. Indonesian Journal of Educational Review, 4(2), 155–165.
Nayir. (2012). The relationship between Perceived Organizational Support and Teachers’ Organizational Commitment.
Nisar, Q. A., Ahmad, S., & Ahmad, U. (2014). Impact of Perceived Organizational Support on Organizational Citizenship Behavior: Empirical Evidence from Pakistan. International Journal of Research, 1(5), 231–240.
Noor, I. F., & Palupiningdyah. (2017). Pengaruh Leader Member Exchange, Occupational Stress pada Affectice Commitment melalui Job Satisfaction. Management Analysis Journal, 6(2), 166–172.
Noruzy, A., Shatery, K., Rezazadeh, A., & Hatami-Shirkouhi, L. (2011). Investigation the relationship between organizational justice, and organizational citizenship behavior: The mediating role of perceived organizational support. Indian Journal of Science and Technology, 4(7), 842–847. https://doi.org/10.17485/ijst/2011/v4i7/30123
Novira & Martono. (2015). Pengaruh Persepsi Dukungan Organisasi Pada Perilaku Dukungan Organisasi Pada Perilaku Kewargaan Organisasional Dengan Kepuasan Kerja Sebagai Variabel Intervening. 4(3), 180–189.
Obedgiu et al. (2016). “Examination of organizational commitment and organizational citizenship behavior among local government civil servants in Uganda.” Journal of Management Development.
Ocen, E., Francis, K., & Angundaru, G. (2017). The role of training in building employee commitment: the mediating effect of job satisfaction. European Journal of Training and Development, 41(9), 742–757. https://doi.org/10.1108/EJTD-11-2016-0084
Organ, D. W. (2018). Annual Review of Organizational Psychology and Organizational Behavior Organizational Citizenship Behavior: Recent Trends and Developments. Annu. Rev. Organ. Psychol. Organ. Behav, 80(November 2017), 17–18. https://doi.org/10.1146/annurev-orgpsych-
Osman, A., Othman, Y. H., Sohel Rana, S. M., Solaiman, M., & Lal, B. (2015). The influence of job satisfaction, job motivation & perceived organizational support towards organizational citizenship behavior (OCB): A perspective of American-Based Organization in Kulim, Malaysia. Asian Social Science, 11(21), 174–182. https://doi.org/10.5539/ass.v11n21p174
Paillé, P., Grima, F., & Dufour, M. È. (2015). Contribution to social exchange in public organizations: Examining how support, trust, satisfaction, commitment and work outcomes are related. International Journal of Human Resource Management, 26(4), 520–546. https://doi.org/10.1080/09585192.2012.654809
Partono Prasetio, A., Yuniarsih, T., & Ahman, E. (2017). Job Satisfaction, Organizational Commitment, and Organizational Citizenship Behaviour in State-owned Banking. Universal Journal of Management, 5(1), 32–38. https://doi.org/10.13189/ujm.2017.050104
Pattnaik, L., Mishra, S., & Tripathy, S. K. (2020). Perceived Organizational Support and Organizational Commitment: Moderating Role of Person–Organization Fit. Global Business Review. https://doi.org/10.1177/0972150920920776
Paul, H., Bamel, U. K., & Garg, P. (2016). Employee Resilience and OCB: Mediating Effects of Organizational Commitment. Vikalpa, 41(4), 308–324. https://doi.org/10.1177/0256090916672765
Pavalache-Ilie, M. (2014). Organizational Citizenship Behaviour, Work Satisfaction and Employees’ Personality. Procedia - Social and Behavioral Sciences, 127, 489–493. https://doi.org/10.1016/j.sbspro.2014.03.296
Podsakoff, P. M., MacKenzie, S. B., Paine, J. B., & Bachrach, D. G. (2000). Organizational citizenship behaviors: A critical review of the theoretical and empirical literature and suggestions for future research. Journal of Management, 26(3), 513–563. https://doi.org/10.1177/014920630002600307
Prasasti, V. T., & Yuniawan, A. (2017). Analisis Pengaruh Stres Kerja dan Lingkungan Kerja Non Fisik Terhadap Organizational Citizenship Behavior (OCB) dengan Komitmen Organisasional Sebagai Variabel Intervening. Diponegoro Journal Of Management, 6(2005), 1–14.
Rahil Kazemi Talachi, Mohammad Bagher Gorji, & Ali Boerhannoeddin. (2014). An Investigation of the Role of Job Satisfaction in Employees’ Organizational Citizenship Behavior. Collegium Antropologicum, 38(2), 429–436.
Rahman, K. U., Akhter, W., & Khan, S. U. (2017). Factors affecting employee job satisfaction: A comparative study of conventional and Islamic insurance. Cogent Business and Management, 4(1), 1–15. https://doi.org/10.1080/23311975.2016.1273082
Rahyuda, A. G. (2017). Pengaruh Perceived Organizational Support Terhadap Organizational Citizenship Behavior Dengan Variabel Kepuasan Kerja Sebagai Mediasi Fakultas Ekonomi dan Bisnis Universitas Udayana , Bali , Indonesia. 6(5), 2729–2755.
Rhoades, L., & Eisenberger, R. (2002). Perceived organizational support: A review of the literature. Journal of Applied Psychology, 87(4), 698–714. https://doi.org/10.1037/0021-9010.87.4.698
Salehi, M., & Gholtash, A. (2011). The relationship between job satisfaction, job burnout and organizational commitment with the organizational citizenship behavior among members of faculty in the Islamic Azad University-first district branches, in order to provide the appropriate model. Procedia - Social and Behavioral Sciences, 15, 306–310. https://doi.org/10.1016/j.sbspro.2011.03.091
Saoula, O., Johari, H., & Bhatti, M. A. (2016). The mediating effect of organizational citizenship behaviour on the relationship between personality traits (Big Five) and turnover intention: A proposed framework. International Business Management, 10(20), 4755–4766. https://doi.org/10.3923/ibm.2016.4755.4766
Sesen, H., & Basim, N. H. (2012). Impact of satisfaction and commitment on teachers’ organizational citizenship. Educational Psychology, 32(4), 475–491. https://doi.org/10.1080/01443410.2012.670900
Shaheen, S., Bukhari, I., & Adil, A. (2016). Moderating role of psychological capital between perceived organizational support and organizational citizenship behavior and its dimensions. International Journal of Research Studies in Psychology, 5(2), 41–50. https://doi.org/10.5861/ijrsp.2016.1375
Tharikh, S. M., Ying, C. Y., Mohamed Saad, Z., & Sukumaran, K. a/p. (2016). Managing Job Attitudes: The Roles of Job Satisfaction and Organizational Commitment on Organizational Citizenship Behaviors. Procedia Economics and Finance, 35(October 2015), 604–611. https://doi.org/10.1016/s2212-5671(16)00074-5
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Affiliations
Ocvi Niamila
Universitas Negeri Semarang
Palupiningdyah Palupiningdyah
Universitas Negeri Semarang
How to Cite
1.
Niamila O, Palupiningdyah P. Factors Affecting Organizational Citizenship Behavior. MAJ [Internet]. 22Dec.2022 [cited 29Apr.2024];11(3):281-9. Available from: https://journal.unnes.ac.id/sju/maj/article/view/49961
Factors Affecting Organizational Citizenship Behavior
Vol 11 No 3 (2022): Management Analysis Journal
Submitted: Sep 16, 2021
Published: Dec 22, 2022
Abstract
This study aims to determine the effect of job satisfaction and perceived organizational support on OCB through organizational commitment as a mediating variable on employess of Perumda Air Minum Tirta Mulia Kabupaten Pemalang. The type of research used is quantitative research, with a sample of 97 respondents. Sampling technique using saturated sample. The research analysis method used is intrument test (validity and reability), descriptive analysis test, regression test and path analysis test using SPSS version 23 program. Data collection methods use interview, observation and questionnaire technique. The result showed that job satisfaction and perceived organizational support have a positive and significant effect on organizational commitment. Job satisfaction and organizational commitmen have a positive and significant effect on OCB, but perceived organizational support have a positive and insignificant effect on OCB. Organizational commitment is positive and significant able to be a mediating variable on the relationship between job satisfaction and perceived organizatioanl support on OCB. Suggestions from this research are that the company should be able to improve its employee skills training program, provide oppurtunities for employees to improve their careers, provide rewards for employee achievements and increase gahthering programs with team work in the event.