Integrating UX Five Elements and Design Thinking to Design a Learning Management System

Abstract

Purpose: This study aims to enhance the user experience of Learning Management Systems (LMS) by integrating two established design frameworks: the UX Five Elements and Design Thinking. The research addresses the need for a more structured yet human-centered design process to improve the usability and engagement of LMS platforms in higher education.

Methods: The research adopts a design and development approach by combining the UX Five Elements, which offer a systematic structure across five user experience layers, with Design Thinking, which emphasizes empathy and iterative user involvement. This integration forms an Extended Model Design (EMD) used to guide the development of a new LMS interface. The final system was evaluated using usability testing involving students as target users.

Result: Evaluation of the LMS prototype using the User Experience Questionnaire (UEQ) showed positive perceptions on all six dimensions, with the highest scores on the Efficiency (1.644) and Attractiveness (1.634) aspects, reflecting a practical and attractive system design. Although the Novelty (1.203) aspect had the lowest score, its value was still above the positive threshold, indicating that the system was functionally good but could still be improved in terms of innovation to strengthen user engagement.

Novelty: This study introduces a novel design framework by integrating UX Five Elements with Design Thinking in the context of LMS development. Extended Model Design (EMD) offers a replicable model that balances structure and user empathy, contributing to user-centered e-learning system design.