Community Acceptance of SIKESAL: An UTAUT Model Approach in E-Government Services in Jambi City

Authors

  • Bulya Bulya Universitas Muhammadiyah Yogyakarta Author
  • Ulung Pribadi Universitas Muhammadiyah Yogyakarta Author

DOI:

https://doi.org/10.15294/sji.v11i3.7511

Keywords:

UTAUT, E-government, SIKENAL

Abstract

Purpose: This research examines the factors influencing public acceptance of e-government services, particularly the Sikesal system in Jambi City. The urgency of this research lies in its potential to improve the quality of public services, increase community engagement, and support digital transformation goals in Jambi City. This study contributes to understanding how local communities perceive and utilize e-government services, providing insights to improve service design and Using the Unified Theory of Acceptance and Use of Technology (UTAUT) model, we evaluated variables including Performance Expectancy, Effort Expectancy, Social Influence, and Facilitating Conditions. The study utilized a quantitative approach, collecting data through questionnaires distributed to 100 respondents, selected using the Slovin formula.

Result: Results indicate that Effort Expectancy significantly impacts the use of e-government services (T value of 18.339, P value of 0.000), highlighting the importance of user-friendliness. However, performance expectancy, social influence, and facilitating conditions did not significantly impact.

Novelty: The novelty of this study lies in its localized examination of e-government acceptance, providing insights for targeted improvements in service design and implementation.

Author Biographies

  • Bulya Bulya, Universitas Muhammadiyah Yogyakarta

    Nama dan Gelar: Bulya, S.IP.

    Program Studi: S2 Ilmu Pemerintahan

    Alamat Kantor: Kampus Terpadu UMY, Jl. Brawijaya, Kasihan, Bantul, Yogyakarta - 55183

    Email Resmi dan Pribadi: [email protected]

  • Ulung Pribadi, Universitas Muhammadiyah Yogyakarta

    Nama dan Gelar : Prof. Dr. Ulung Pribadi, M.Si.

    Jabatan Fungsional : Guru Besar

    Program Studi: Ilmu Pemerintahan

    Alamat Kantor: Gedung E2 Lt.1, Kampus Terpadu UMY, Jl. Brawijaya, Kasihan, Bantul, Yogyakarta - 55183

    Email Resmi dan Pribadi: [email protected]

    Blog Dosen: [Tidak diisi]

    Nomor identitas Karyawan (NIK): 19651010199303 163 020

    Nomor identifikasi Nasional Dosen (NIDN): 0510106501

    ID Scopus: [Tidak terisi]

    ID Google Cendekia : 9MJQQlUAAAAJ

    ID Sinta : 5974806

Downloads

Article ID

7511

Published

20-08-2024

Issue

Section

Articles

How to Cite

Community Acceptance of SIKESAL: An UTAUT Model Approach in E-Government Services in Jambi City. (2024). Scientific Journal of Informatics, 11(3), 661-680. https://doi.org/10.15294/sji.v11i3.7511