Peran Harmonious Passion Sebagai Mediator Hubungan antara Job Resources dengan Organizational Citizenship Behavior

Erviana Ghifanti, Alice Salendu

Abstract


Abstrak. Performa kerja karyawan dapat menjadi tolak ukur keberhasilan suatu organisasi. Salah satu konsep dalam psikologi yang dapat menggambarkan performa kerja adalah organizational citizenship behavior (OCB). OCB adalah konsep yang digunakan pada pembelajaran di bidang indsutri dan organisasi, yang biasanya di asosiasikan dengan efektivitas organisasi. Penelitian ini bertujuan untuk meneliti peran harmonious passion sebagai mediator antara job resource dan OCB. Pengambilan data pada penelitian ini mengikutsertakan 240 responden yang bekerja di Bank Pembangunan Daerah (BPD). Kuesioner yang digunakan dalam penelitian ini adalah OCB Scale (2002) untuk mengukur OCB; Questionnaire on The Experience and Evaluation of the Work (QEEW) Scale (2017) untuk mengukur otonomi, umpan balik performa kerja, dan technology resource; dan Passion Scale (2003) untuk mengukur harmonious passion. Teknik analisis yang digunakan untuk menguji peran mediator adalah dengan menggunakan Process Macro for SPSS and SAS 3.0. Konsisten dengan teori job demand-resource, penelitian ini mendapatkan hasil bahwa ketersediaan job resource di lingkungan kerja memberi motivasi dan dapat membantu karyawan mengembangkan OCB dan asosiasi ini di mediasi secara parsial oleh harmonious passion. Penelitian ini memberikan pemahaman lebih lanjut tentang pentingnya perilaku extra-role di organisasi dan bagaimana menghasilkan perilaku tersebut.

Kata Kunci: Organizational citizenship behavior, Job resource, Harmonious passion, Job demand-resource model.

 

Abstract. Employee work performance can help to identify the success of an organization. One of many concepts in psychology that can describe work performance is organizational citizenship behavior (OCB). OCB is a concept used in industrial and organizational behavior learning, which usually being associated with the organizational effectiveness. The purpose of this research is to examine the role of harmonious passion as a mediator on the relationship between job resource and OCB. The data collection in this study included 240 employee respondents who work in Bank Pembangunan Daerah (BPD). The measurements used in this study are OCB Scale (2002) to measure OCB; Questionnaire on The Experience and Evaluation of the Work (QEEW) Scale (2017) to measure job autonomy, performance feedback, and technology resource; and Passion Scale (2003) to measure harmonious passion. The analysis statistic method of Process Macro for SPSS and SAS 3.0 were used to examine the mediational hypotheses. Consistent with job demand-resource theory, result shows that when job resource exist in working environment, it can motivates and encourages employee to develop OCB and this association is partially mediated by harmonious passion. This study provides a deeper understanding about the importance of extra-role behavior in organization and how to generate this behavior in future.

Keywords


Organizational citizenship behavior, Job resource, Harmonious passion, Job demand-resource model

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DOI: 10.15294/intuisi.v10i3.18866

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