Determinants of E-Government Implementation Based on Technology Acceptance Model

Nurkholis Nurkholis; Rosalina Yuri Anggraini

doi:10.15294/jdm.v11i2.23853

Determinants of E-Government Implementation Based on Technology Acceptance Model

Nurkholis Nurkholis⁽¹⁾, Rosalina Yuri Anggraini⁽²⁾,

DOI: https://doi.org/10.15294/jdm.v11i2.23853

(1) Brawijaya University
(2) Brawijaya University

Abstract

This study aims to examine Technology Acceptance Model (TAM) on the implementation of E-Government. Data for this study were collected through a questionnaire survey on the people of Malang City who have used E-Government services. Structural model analysis was performed using smartPLS. The results showed that intention was the main determinant of the use of E-Government services. The determining factor of intention to use E-Government services is positive attitude towards E-Government. Other factors such as system quality, its ease of use, and quality of information do not affect peopleâ€™s interest in using E-Government services. In other words, E-Government application developed by the City Government has been deemed not easy enough to be applied and not informative enough to meet the information needs of the community. This is a challenge for the City Government to be able to improve and develop the quality of systems and information from its E-Government services so that people are increasingly interested in applying it, for the realization of Malang as a smart city.

Keywords

Perceived Usefulness; Perceived Ease of Use; System Quality; Information Quality; Attitude; Interest; Behavior; TAM; and SmartPLS.

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