Moderating Role of Job Autonomy in the Relationship among Antecedents of Organizational Commitment: Empirical Study in Indonesia Social Security Administrator for Health

Willy Abdillah, Asyraf Mursalina

Abstract

This study examines the effect of perceived work overload and work-family conflict on organizational commitment with job autonomy as a moderating variable. This study combines Moore (2000a) and Ahuja et al. (2007) IS Turnover model to develop a more parsimony model in explaining the phenomenon of organizational commitment in Social Security Administrator for Health (BPJS Kesehatan). Population of this study is employees of BPJS Kesehatan including Central Office, Deputy for Jakarta-Bogor-Depok-Tangerang-Bekasi (Jabodetabek) Region, Deputy for Central Java and DIY, Deputy for Papua and West Papua, Deputy for North Sulawesi, Central Sulawesi, Gorontalo and North Maluku, and Deputy for Region South Sulawesi, West Sulawesi, Southeast Sulawesi and Maluku. 1650 samples of employee from all level and job positions have gathered by online questionnaire survey. The Result shows that the perception of work overload and work-family conflict affects organizational commitment and is moderated by job autonomy. Implications for future research and stakeholders are further discussed.

Keywords

Perceived work overload, work-family conflict, organizational commitment, job autonomy, and BPJS Kesehatan.

Full Text:

PDF

References

Adams, G. A., King, L. A., & King, D. W. (1996). Relationships of Job and Family Involvement, Family Social Support, and Work-Family Conflict with Job and Life Satisfaction. Journal of Applied Psychology, 81(4), 411-420.

Ahuja, M. K. (2002). Women in the Information Technology Profession: a Literature Review, Synthesis and Research Agenda. European Journal of Information Systems, 11(1), 20- 34.

Ahuja, M. K., Chudoba, K. M., Kacmar, C. J., Mcknight, D. H., & George, J. F. (2007). It Road Warriors: Balancing Work-Family Conflict, Job Autonomy, and Work Overload to Mitigate Turnover Intentions. Management Information Systems Quarterly, 31(1), 1-17.

Ajiboye, S. (2008). Analysis of Causal Factors of Work-Family Role Conflict among Male and Female Workers. Journal of Sociological Studies, 4(2), 93-104.

Alias, M., Rasdi, R. M., Ismail, M., & Samah, B. A. (2013). Predictors of Workplace Deviant Behaviour: HRD Agenda for Malaysian Support Personnel. European Journal of Training and Development, 37(2), 161-182.

Allen, N. J., & Meyer, J. P. (2000). Construct Validation in Organizational Behavior Research: the Case of Organizational Commitment. Boston: Springer.

Aryee, S. (1992). Antecedents and Outcomes of Work-Family Conflict among Married Professional Women: Evidence from Singapore. Human Relations, 45(8), 813-837.

Avery, D. R., Tonidandel, S., Volpone, S. D., & Raghuram, A. (2010). Overworked in America?: How Work Hours, Immigrant Status, and Interpersonal Justice affect Perceived Work Overload. Journal of Managerial Psychology, 25(2), 133-147.

Beauregard, T. A. (2006). Predicting Interference between Work and Home. Journal of Managerial Psychology, 35(1), 1-8.

Beehr, T. A. (1976). Perceived Situational Moderators of the Relationship between Subjective Role Ambiguity and Role Strain. Journal of Applied Psychology, 61(1), 35.

Bohen, H. H., & Viveros-Long, A. (1981). Balancing Jobs and Family Life. Philadelphia: Temple University Press.

Bond, J. T. (2002). Highlights of the National Study of the Changing Workforce. New York: Families and Work Institute.

BPJS. (2019). Laporan Pengelolaan Program dan Laporan Keuangan Jaminan Sosial Kesehatan Tahun 2017. Available at : https://bpjs-kesehatan.go.id/bpjs/arsip/detail/1041. 5 December 2019.

Brief, A. P., Schuler, R. S., & Van Sell, M. (1981). Managing Job Stress. Boston: Little, Brown and Company.

Britt, T. W., & Dawson, C. R. (2005). Predicting Work Family Conflict from Workload, Job Attitudes, Group Attributes, and Health: a Longitudinal Study. Military Psychology, 17(3), 203-227.

Burke, R. J., & Weir, T. (1980). The Type a Experience: Occupational and Life Demands, Satisfaction and Well-Being. Journal of Human Stress, 6(4), 28-38.

Burke, R. J., Weir, T., & Duwors Jr, R. E. (1980). Work Demands on Administrators and Spouse Well- Being. Human Relations, 33(4), 253-278.

Byron, K. (2005). A Meta-Analytic Review of Work-Family Conflict and its Antecedents. Journal of Vocational Behavior, 67(2), 169-198.

Carmeli, A., Gilat, G., & Weisberg, J. (2006). Perceived External Prestige, Organizational Identification and Affective Commitment: a Stakeholder Approach. Corporate Reputation Review, 9(2), 92-104.

Cartwright, S., & Cooper, C. L. (1997). Managing Workplace Stress. Lodon: Sage.

Chin, W. W. (1995). Partial Least Squares is to LISREL a Principal Components Analysis is to Common Factor Analysis. Technology Studies, 2(2), 315-319.

Claessens, B. J., Van Eerde, W., Rutte, C. G., & Roe, R. A. (2004). Planning Behavior and Perceived Control of Time at Work. Journal of Organizational Behavior, 25(8), 937-950.

Cooper, D. R., Schindler, P. S., & Sun, J. (2003). Business Research Methods. New York: McGraw-Hill.

Das, I., Arora, R., & Singhal, R. (2000). Job Autonomy Scale. Unpublished Manuscript. Department of Psychology, Dei, Agra, India.

De Cieri, H., Holmes, B., Abbott, J., & Pettit, T. (2005). Achievements and Challenges for Work/Life Balance Strategies in Australian Organizations. The International Journal of Human Resource Management, 16(1), 90-103.

Demir, M. (2011). Effects of Organizational Justice, Trust and Commitment on Employees’ Deviant Behavior. Anatolia, 22(2), 204-221.

Dukerich, J. M., Golden, B. R., & Shortell, S. M. (2002). Beauty is in the Eye of the Beholder: the Impact of Organizational Identification, Identity, and Image on the Cooperative Behaviors of Physicians. Administrative Science Quarterly, 47(3), 507-533.

Eos, B. K. (2018). BPJS Kesehatan Employee Opinion Survey. Available at: https://bpjs-kesehatan.go.id/bpjs/dmdocuments/fc3810b6a38063eed799f631af8565d8.pdf. 21 December 2019.

Fornell, C., & Larcker, D. F. (1981). Evaluating Structural Equation Models with Unobservable Variables and Measurement Error. Journal of Marketing Research, 18(1), 39-50.

Frone, M. R., Russell, M., & Cooper, M. L. (1992). Antecedents and Outcomes of Work-Family Conflict: Testing a Model of the Work-Family Interface. Journal of Applied Psychology, 77(1), 65-78.

Frone, M. R., Yardley, J. K., & Markel, K. S. (1997). Developing and Testing an Integrative Model of the Work-Family Interface. Journal of Vocational Behavior, 50(2), 145-167.

Ghazzawi, I. (2008). Job Satisfaction Antecedents and Consequences: a New Conceptual Frame-work and Research Agenda. The Business Review, 11(2), 1-10.

Gouldâ€Williams, J. (2004). The Effects of ‘High Commitment’ HRM Practices on Employee Attitude: the Views of Public Sector Workers. Public Administration, 82(1), 63-81.

Greenhaus, J. H., & Beutell, N. J. (1985). Sources of Conflict between Work and Family Roles. Academy of Management Review, 10(1), 76-88.

Gunlu, E., Aksarayli, M., & Perçin, N. Ş. (2010). Job Satisfaction and Organizational Commitment of Hotel Managers in Turkey. International Journal of Contemporary Hospitality Management, 22(5), 693-717.

Gutek, B. A., Searle, S., & Klepa, L. (1991). Rational Versus Gender Role Explanations for Work-Family Conflict. Journal of Applied Psychology, 76(4), 560-568.

Hair, J. F., Black, W. C., Babin, B. J., Anderson, R. E., & Tatham, R. (2006). Multivariate Data Analysis. Uppersaddle River. New York: Pearson Prentice Hall.

Henseler, J., Ringle, C. M., & Sinkovics, R. R. (2009). The Use of Partial Least Squares Path Modeling in International Marketing, New Challenges to International Marketing. Bingley: Emerald Group Publishing Limited.

Herman, J. B., & Gyllstrom, K. K. (1977). Working Men and Women: Inter and Intra-Role Conflict. Psychology of Women Quarterly, 1(4), 319-333.

Hofstede, G. (2002). Dimensionalizing Cultures: the Hofstede Model in Context. Online Readings in Psychology and Culture, 2(1), 1-26.

Holahan, C. K., & Gilbert, L. A. (1979). Interrole Conflict for Working Women: Careers Versus Jobs. Journal of Applied Psychology, 64(1), 86-90.

Ivancevich, J. M., & Matteson, M. T. (1980). Stress and Work: a Managerial Perspective. Glenview: Scott Foresman.

Jensen, J. M., Patel, P. C., & Messersmith, J. G. (2013). High-Performance Work Systems and Job Control: Consequences for Anxiety, Role Overload, and Turnover Intentions. Journal of Management, 39(6), 1699-1724.

Jex, S. M., & Beehr, T. A. (1991). Emerging Theoretical and Methodological Issues in the Study of Work-Related Stress. Research in Personnel and Human Resources Management, 9(31), 311-365.

Kang, D. S., Stewart, J., & Kim, H. (2011). The Effects of Perceived External Prestige, Ethical Organizational Climate, and Leaderâ€Member Exchange (LMX) Quality on Employees’ Commitments and their Subsequent Attitudes. Personnel Review, 40(6), 761-784.

Kanter, R. M. (1989). Work and Family in the United States: a Critical Review and Agenda for Research and Policy. Family Business Review, 2(1), 77-114.

Keith, P. M., & Schafer, R. B. (1980). Role Strain and Depression in Two-Job Families. Family Re-lations, 29(4), 483-488.

Kelly, E. L., & Moen, P. (2007). Rethinking the Clock¬work of Work: Why Schedule Control may Pay off at Work and at Home. Advances in Developing Human Resources, 9(4), 487- 506.

Leiter, M. P., & Schaufeli, W. B. (1996). Consistency of the Burnout Construct Across Occupations. Anxiety, Stress, and Coping, 9(3), 229-243.

Mael, F., & Ashforth, B. E. (1992). Alumni and their Alma Mater: a Partial Test of the Reformulated Model of Organizational Identification. Journal of Organizational Behavior, 13(2), 103-123.

Mayer, J. D., Salovey, P., & Caruso, D. R. (2000). Models of Emotional Intelligence. RJ Sternberg (Ed.). Cambridge: Cambridge University Press

Mcneese-Smith, D. K., & Nazarey, M. (2001). A Nursing Shortage: Building Organizational Commitment among Nurses/Practitioner Application. Journal of Healthcare Management, 46(3), 173-187.

Meyer, J. P., & Allen, N. J. (1991). A Three-Component Conceptualization of Organizational Commitment. Human Resource Management Review, 1(1), 61-89.

Moore, J. E. (2000a). One Road to Turnover: an Examination of Work Exhaustion in Technology Professionals. Management Information Systems Quarterly, 24(1), 141-168.

Moore, J. E. (2000b). Why Is this Happening? a Causal Attribution Approach to Work Exhaustion Consequences. Academy of Management Review, 25(2), 335-349.

Mowday, R., Porter, L., & Steers, R. (1982). Organizational Linkages: the Psychology of Com-mitment. Journal of Vocational Behavior, 14(4), 224-247.

Mowday, R. T., Steers, R. M., & Porter, L. W. (1979). The Measurement of Organizational Com-mitment. Journal of Vocational Behavior, 14(2), 224-247.

Mukanzi, C. M., & Senaji, T. A. (2017). Work-Family Conflict and Employee Commitment: the Moderating Effect of Perceived Managerial Support. Sage Open, 7(3), 1-12.

Mulki, J. P., Lassk, F. G., & Jaramillo, F. (2008). The Effect of Self-Efficacy on Salesperson Work Overload and Pay Satisfaction. Journal of Personal Selling & Sales Management, 28(3), 285-297.

Parasuraman, S., Purohit, Y. S., Godshalk, V. M., & Beutell, N. J. (1996). Work and Family Variables, Entrepreneurial Career Success, and Psychological Well-Being. Journal of Vocational Behavior, 48(3), 275-300.

Pleck, J. H., Staines, G. L., & Lang, L. (1980). Conflicts between Work and Family Life. Monthly Lab, 103(1): 29-32.

Porter, L. W., & Steers, R. M. (1973). Organizational, Work, and Personal Factors in Employee Turnover and Absenteeism. Psychological Bulletin, 80(2), 151-176.

Porter, L. W., Steers, R. M., Mowday, R. T., & Boulian, P. V. (1974). Organizational Commitment, Job Satisfaction, and Turnover among Psychiatric Technicians. Journal of Applied Psychology, 59(5), 603-609.

Rathi, N., & Barath, M. (2013). Workâ€Family Conflict and Job and Family Satisfaction. Equality, Diversity and Inclusion: an International Journal. 32(4), 438-454.

Rauhala, A., Kivimäki, M., Fagerström, L., Elovainio, M., Virtanen, M., Vahtera, J., Rainio, A. K., Ojaniemi, K., & Kinnunen, J. (2007). What Degree of Work Overload is Likely to Cause Increased Sickness Absenteeism among Nurses? Evidence from the Rafaela Patient Classification System. Journal of Advanced Nursing, 57(3), 286-295.

Rice, R. W., Near, J. P., & Hunt, R. G. (1979). Unique Variance in Job and Life Satisfaction Associated with Work-Related and Extra-Workplace Variables. Human Relations, 32(7), 605- 623.

Rice, R. W., Near, J. P., & Hunt, R. G. (1980). The Job-Satisfaction/Life-Satisfaction Relationship: a Review of Empirical Research. Basic and Applied Social Psychology, 1(1), 37-64.

Roberts, J. A., Lapidus, R. S., & Chonko, L. B. (1997). Salespeople and Stress: the Moderating Role of Locus of Control on Work Stressors and Felt Stress. Journal of Marketing Theory and Practice, 5(3), 93-108.

Schaufeli, W., Leiter, M., & Kalimo, R. (1995). The General Burnout Inventory: a Self-Report Questionnaire to Assess Burnout at the Workplace. Work, Stress and Health, 95(9), 14-16.

Schein, V. E. (1973). The Relationship between Sex Role Stereotypes and Requisite Management Characteristics. Journal of Applied Psychology, 57(2), 95-100.

Schlotz, W., Hellhammer, J., Schulz, P., & Stone, A. A. (2004). Perceived Work Overload and Chronic Worrying Predict Weekend-Weekday Differences in the Cortisol Awakening Response. Psychosomatic Medicine, 66(2), 207-214.

Skinner, N., & Pocock, B. (2008). Work-Life Conflict: is Work Time or Work Overload More Im-portant?. Asia Pacific Journal of Human Resources, 46(3), 303-315.

Smidts, A., Pruyn, A. T. H., & Van Riel, C. B. (2001). The Impact of Employee Communication and Perceived External Prestige on Organizational Identification. Academy of Management Journal, 44(5), 1051-1062.

Smith, K., Gregory, S. R., & Cannon, D. (1996). Becoming an Employer of Choice: Assessing Commitment in the Hospitality Workplace. International Journal of Contemporary Hospitality Management, 8(6), 3-9.

Spector, P. E., Dwyer, D. J., & Jex, S. M. (1988). Relation of Job Stressors to Affective, Health, and Performance Outcomes: a Comparison of Multiple Data Sources. Journal of Applied Psychology, 73(1), 11.

Straub, C. (2007). A Comparative Analysis of the Use of Work-Life Balance Practices in Europe. Gender in Management, 22(4), 289-304.

Tabassum, H., Farooq, Z., & Fatima, I. (2017). Work Family Conflict, Perceived Work Overload and Work Exhaustion in Employees of Banking Sector. Pakistan Journal of Commerce and Social Sciences (PJCSS), 11(1), 340- 352.

Teh, P. L., & Sun, H. (2012). Knowledge Sharing, Job Attitudes and Organisational Citizenship Behaviour. Industrial Management & Data Systems, 112(1), 64-82.

Thabrany, H. (2014). Supporting Indonesia’s DJSN to Develop National Guidelines for Implementing a National Social Health Insurance Program By 2014. Jakarta: USAID Indonesia.

Thompson, C. A., & Prottas, D. J. (2006). Relationships among Organizational Family Support, Job Autonomy, Perceived Control, and Employee Well-Being. Journal of Occupational Health Psychology, 11(4), 366-378.

Tsui, A. S., Pearce, J. L., Porter, L. W., & Tripoli, A. M. (1997). Alternative Approaches to the Em-ployee-Organization Relationship: Does Investment in Employees Pay-off?. Academy of Management Journal, 40(5), 1089-1121.

Tuna, M., Ghazzawi, I., Tuna, A., & Catir, O. (2016). Perceived External Prestige and Organizational Deviance: the Case of Turkey’s Hospitality Industry. International Journal of Contemporary Hospitality Management, 28(2), 366-396.

Tykocinski, O. E. (2013). The Insurance Effect: How the Possession of Gas Masks Reduces the Likelihood of a Missile Attack. Judgment and Decision Making, 8(2), 174-178.

Valcour, M. (2018). Steps to Beating Burnout. Harvard Business Review. Available at : https://hbr.org/2016/11/beating-burnout. 29 June 2020

Werts, C. E., Linn, R. L., & Jöreskog, K. G. (1974). Intraclass Reliability Estimates: Testing Structural Assumptions. Educational and Psychological Measurement, 34(1), 25-33.

Yildirim, D., & Aycan, Z. (2008). Nurses’ Work Demands and Work-Family Conflict: a Questionnaire Survey. International Journal of Nursing Studies, 45(9), 1366-1378.

View Counter: Abstract - 771 and PDF - 522

Refbacks

  • There are currently no refbacks.


Bookmark and Share