Factors that Influencing Tourists Revisit Intention
(1) Universitas Tanjungpura
(2) Universitas Panca Bhakti
Abstract
The results of previous research indicate that novelty-seeking through travel is one of the keys to tourist satisfaction. In the context of tourism, destination image and tourist satisfaction are usually used to predict the revisit intention to certain tourist destinations. This research is designed to study the formation of tourist satisfaction and their motivation to return to Pontianak City based on experiences on previous visits. Novelty-seeking, destination image, and quality of culinary experience are proposed to be predictors of tourist satisfaction and intention to return. The results of the study using SEM-PLS show that basically tourist satisfaction and intention to return are determined by the quality of previous travel experiences and the image of tourist destinations. The coefficient of determination of the quality of the tourist’s culinary experience and the image of the destination in the research model is quite small, therefore it is necessary to carry out further research to identify the factors that influence tourist satisfaction and the intention of returning to visit in the context of tourism.
Keywords
Full Text:
PDFReferences
Assaker, G., Vinzi, V. E., & O’Connor, P. (2011). Examining the Eeffect of Novelty Seeking, Satisfaction, and Destination Image on Tourists’ Return Pattern: a Two factor, Non-linear Latent Growth Model. Tourism Management, 32, 890-901.
Baker, D. A., & Crompton, J. L. (2000). Quality, Satisfaction and Behavioral Variables. Annals of Tourism Research, 27(3), 785-804.
Berlyne, D. E. (1950). Novelty and Curiosity as Determinants of Exploratory Behavior. British Journal of Psychology, 41(1/2), 68-80.
Boulding, K. E. (1956). The Image: Knowledge in Life and Society (Vol. 47). University of Michigan press.
Breiby, M. A., & Slåtten, T. (2018). The Role of Aesthetic Experiential Qualities for Tourist Satisfaction and Loyalty. International Journal of Culture, Tourism and Hospitality Research, 12(1), 1-14.
Cha, J., & Borchgrevink. (2019). Customers’ Perceptions in Value and Food Safety on Customer Satisfaction and Loyalty in Restaurant Environments: Moderating Roles of Gender and Restaurant Types. Journal of Quality Assurance in Hospitality & Tourism, 20, 143 - 161.
Chen, J. S., & Gursoy, D. (2001). An Investigation of Tourists’ Destination Loyalty and Preferences. International Journal of Contemporary Hospitality Management, 13(2), 79-85.
Chiu, W., Zeng, S., & Cheng, P. S. T. (2016). The Influence of Destination Image and Tourist Satisfaction on Tourist Loyalty: a Case Study of Chinese Tourists in Korea. International Journal of Culture, Tourism and Hospitality Research, 10(2), 223-234.
Choi, Y. H., & Choo, H. J. (2016). Effects of Chinese Consumers’ Relationship Benefits and Satisfaction on Attitudes toward Foreign Fashion Brands: the Moderating Role of Country of Salesperson. Journal of Retailing and Consumer Services, 28(1), 99-106.
Cohen, E. (1979). Rethinking the Sociology of Tourism. Annals of Tourism Research, 6(1), 18-35.
Cole, S. T., & Chancellor, H.c. (2009). Examining the Festival Attributes that Impact Visitor Experience, Satisfaction and Re-Visit Intention. Journal of Vacation Marketing, 15(4), 323-333.
Court, B., & Lupton, R. A. (1997). Customer Portfolio Development: Modelling Destination Adopters, Inactives and Rejecters. Journal of Travel Research, 36(1), 35-43.
Crompton, J. (1979). Motivations for Pleasure Vacation. Annals of Tourism Research, 6(4), 408-424.
Dann, M. (1977). Anomie Ego-Enhancement and Tourism. Annals of Tourism Research, 4(4), 184-194.
Di-Clemente, E., Hernández-Mogollón, J. M., Campón-Cerro A. M. (2019). Food-Based Experiences as Antecedents of Destination Loyalty. British Food Journal, 121(7), 2019 1495-1507
Duman, T., & Mattila, A. S. (2005). The Role of Affective Factors on Perceived Cruise Vacation Value. Tourism Management, 26(3), 311-323.
Ellis, A., Park, E., Kim, S., & Yeoman, I. (2018). What is Food Tourism?. Tourism Management, 68, 250-263.
Fornell, C. (1992). A National Customer Satisfaction Barometer: the Swedish Experience. Journal of Marketing, 55(1), 6-21.
Gitelson, R. J., & Crompton, J. L. (1984). Insights Into the Repeat Vacation Phenomenon. Annals of Tourism Research, 11(2), 199-217.
Hair Jr, J. F., Hult, G. T. M., Ringle, C., & Sarstedt, M. (2016). A Primer On Partial Least Squares Structural Equation Modeling (Pls-Sem). Sage Publications.
Hasan, M. K., Abdullah, S. K., Lew, T. Y., & Islam, M. F. (2019). The Antecedents of Tourist Attitudes to Revisit and Revisit Intentions for Coastal Tourism. International Journal of Culture, Tourism and Hospitality Research, 13(2), 218-234.
Jalilvand, M. R., Samiei, N., Dini, B., & Manzari, P. Y. (2012). Examining the Structural Relationships of Electronic Word of Mouth, Destination Image, Tourist Attitude toward Destination and Travel Intention: an Integrated Approach. Journal of Destination Marketing and Management, 1(1/2), 134-143.
Kara, N. S., & Mkwizu, K. H. (2020). Demographic Factors and Travel Motivation among Leisure Tourists in Tanzania. International Hospitality Review, 34(1), 81-103.
Kim & Kim, 2015. Moderating Effect of Tourists Novelty Seeking Tendencies on the Relationsip between Satisfaction and Behavioral Intention. Tourism Analysis, 20, 511-522.
Kim, J. H. (2010). Determining the Factors Affecting the Memorable Nature of Travel Experience. Journal of Travel and Tourism Marketing, 27(8), 780-796.
Kim, J. H. (2018). The Impact of Memorable Tourism Experiences on Loyalty Behaviors: the Mediating Effects of Destination Image and Satisfaction. Journal of Travel Research, 57(7), 856-870.
Kim, S. H., Holland, S., & Han, H. S. (2013). A Structural Model for Examining How Destination Image, Perceived Value, and Service Quality Affect Destination Loyalty: a Case Study of Orlando. International Journal of Tourism Research, 15(4), 313-328.
Lee, T. H., & Crompton, J. (1992). Measuring Novelty Seeking in Tourism. Annals of Tourism Research, 19(4), 732-751.
Lin, C.-H. (2014). Effects of Cuisine Experience, Psychological Well-Being, and Self-Health Perception on the Revisit Intention of Hot Spring Tourists. Journal of Hospitality and Tourism Research, 38(2), 243-265.
Mannan, M., Chowdury, N., Sarker, P., & Amir, R. (2019). Modeling Customer Satisfaction and Revisit Intention in Bangladeshi Dining Restaurants. Journal of Modelling in Management, 14(4), 922-947.
Martineau, P. (1958). The Personality of the Retail Store. Harvard Business Review, 36(1), 47-55.
Maunier, C., & Camelis, C. (2013). Toward an Identification of Elements Contributing to Satisfaction With the Tourism Experience. Journal of Vacation Marketing, 19(1), 19-39.
Milman, A., and Pizam, A. (1995). The Role of Awareness and Familiarity With a Destination: the Central Florida Case. Journal of Travel Research, 33(3), 21-27.
Nafisah, E., & Suhud, U. (2016). Who Would Return to Malioboro? a Structural Model of Factors to Influence Tourists’ Revisit. International Conference on Education for Economics, Business, and Finance (ICEEBF).
Oliver, R. L. (1997). Satisfaction: a Behavioral Perspective on the Consumer. New York: Irwin-Mcgraw-Hill.
Pearson, P. H. (1970). Relationship between Global and Specified Measures of Novelty Seeking. Journal of Consulting and Clinical Psychology, 34, 199-204.
Phillips, W. J., Asperin, A., & Wolfe, K. (2013). Investigating the Effect of Country Image and Subjective Knowledge on Attitudes and Behaviors: Us Upper Midwesterners’ Intentions to Consume Korean Food and Visit Korea. International Journal of Hospitality Management, 32, 49-58.
Prayag, G., & Ryan, C. (2012). Antecedents of Tourists’ Loyalty to Mauritius: the Role and Influence of Destination Image, Place Attachment, Personal Involvement, and Satisfaction. Journal of Travel Research, 51(3), 342-356.
Robinson, R. N. S., & Getz, D. (2014). Profiling Potential Food Tourists: an Australian Study. British Food Journal, 116(4), 690-706.
Sahin, I., & Guzel, F. O. (2009). Local Culture Experience and Novelty Seeking: a Comparison on Istanbul and Antalya Tourism Destinations. Journal of Social Sciences, 4(1), 313-329.
Shahijan, M. K., Rezaei, S., & Amin, M. (2018). Qualities of Effective Cruise Marketing Strategy Cruisers’ Experience, Service Convenience, Values, Satisfaction and Revisit Intention. International Journal of Quality and Reliability Management, 35(10), 2018 2304-2327
Ting, H., De Run, E. C., Cheah, J. H., & Chuah, F. (2016). Food Neophobia and Ethnic Food Consumption Intention: an Extension of the Theory of Planned Behavior. British Food Journal, 118(11), 2781-2797.
Wang, C. Y., & Hsu, M. K. (2010). The Relationships of Destination Image, Satisfaction, and Behavioral Intentions: an Integrated Model. Journal of Travel and Tourism Marketing, 27(8), 829-843.
Wang, T. L., Tran, P. T. K., & Tran, V. T. (2017). Destination Perceived Quality, Tourist Satisfaction and Word-of-Mouth. Tourism Review, 72(4), 392-410.
Williams, P., & Soutar, G. N. (2009). Value, Satisfaction and Behavioral Intentions in an Adventure Tourism Context. Annals of Tourism Research, 36(3), 413-438.
Refbacks
- There are currently no refbacks.