The Implementation Analysis of Total Quality Management in Clothing Sewing Training

Nina Nailufar(1), Rasdi Ekosiswoyo(2), Sungkowo Edy Mulyono(3),

DOI: https://doi.org/10.15294/jne.v5i1.18334


(1) Department of Nonformal Education, Universitas Negeri Semarang
(2) 
(3) 

Abstract

The new paradigm in the era of globalization of education is to prioritize the quality and relevance of education to support global competition, so that the application of the Total Quality Management model in the training program and the achievement of service quality dimension in education is the implementation step of Total Quality Management. The purposes of this study to analyze and describe the application of Total Quality Management models, the quality dimensions of training services as a form of customer satisfaction achievement of Sewing Training at the Balai Latihan Kerja Dinas Tenaga Kerja, Perindustrian, Koperasi Usaha Kecil dan Menengah Kabupaten Kudus. This research used qualitative descriptive approach method with direct research data source on research subject by using snowballing sampling method. Technique of collecting research data through interview, observation, Focus Group Discussion, documentation. The results of this study describe that the Deming model, Crosby model, and Juran Model were implemented in training programs. The conclusion of this study describes the implementation of Total Quality Management in the training program applies various models of Total Quality Management, carried out continuously to improve the quality of training implementation and achieve customer satisfaction through the achievement of the quality dimension of training services.

Keywords

total quality manajemen, training of sewing

Full Text:

PDF

References

Aluko, R. F., Hendrikz, J., & Fraser, W. J. (2011). Transactional distance theory and total quality management in open and distance learning. Africa Education Review, 8(1), 115-132.

Al-shafei, A. I., Bin Abdulrahman, K., Al-Qumaizi, K. I., & El-Mardi, A. S. (2015). Developing a generic model for total quality management in higher education in Saudi Arabia. Medical teacher, 37(sup1), S1-S4.

Arcaro, J. S. (2007). Pendidikan berbasis mutu: Prinsip-prinsip perumusan dan tata langkah penerapan. Terjemahan. Yosal Iriantara. Yogyakarta.

Bass, K. E., Dellana, S. A., & Herbert, F. J. (2010). Assessing the use of total quality management in the business school classroom. Journal of education for business, 71(6), 339-343.

Bungin, B. (2001). Metodologi penelitian sosial: format-format kuantitatif dan kualitatif.

Cruickshank, M. (2003). Total quality management in the higher education sector: a literature review from an international and Australian perspective. Total Quality Management & Business Excellence, 14(10), 1159-1167.

Dahlgaard, J. J., Kristensen, K., & Kanji, G. K. (2010). Total quality management and education. Total Quality Management, 6(5), 445-456.

Emzir, M., & Pd, M. (2012). Metodologi Penelitian Kualitatif Analisis data. Jakarta: Raja Grafindo.

Gaspersz, V. (2000). Penerapan Total Quality Management in Education (TQME) pada Perguruan Tinggi di Indonesia: Suatu Upaya untuk Memenuhi Kebutuhan Sistem Industri Modern.

Kanji, G. K., Malek, A., & Tambi, B. A. (1999). Total quality management in UK higher education institutions. Total Quality Management, 10(1), 129-153.

Koch, J. V., & Fisher, J. L. (1998). Higher education and total quality management. Total Quality Management, 9(8), 659-668.

Mehta, N., Verma, P., & Seth, N. (2014). Total quality management implementation in engineering education in India: an interpretive structural modelling approach. Total Quality Management & Business Excellence, 25(1-2), 124-140.

Moleong, L. J. (1999). Metodologi penelitian. Bandung: PT. Remaja Rosda Karya.

Ngwenya, V. C., & Pretorius, S. G. (2014). Parental involvement with education in Zimbabwe within a total quality management framework. International Journal of Educational Sciences, 7(3), 701-710.

Pendidikan FIPUPI, T. P. I. Sudjana (ed). (2007). Ilmu & Aplikasi Pendidikan: Bagian 4 Pendidikan Lintas Bidang.

Rampa, S. H. (2010). A customised total quality management framework for schools. Africa Education Review, 7(1), 199-217.

Sallis, E. (2010). Manajemen Mutu Terpadu Pendidikan. Jogjakarta: IRCiSoD.

Schargel, F. P. (2010). Why we need total quality management in education. Total Quality Management, 7(2), 213-218. Schargel, F. P. (1996). Why we need total quality management in education. Total Quality Management, 7(2), 213-218.

Stensaasen, S. (2010). The application of Deming's theory of total quality management to achieve continuous improvements in education. Total Quality Management, 6(5), 579-592.

Tjiptono, F., & Diana, A. (2002). TQM. Total Quality Management, Penerbit Andi,

Wiedmer, T. L., & Harris, V. L. (2008, December). Implications of total quality management in education. In The Educational Forum (Vol. 61, No. 4, pp. 314-318). Taylor & Francis Group.

Younis, T., & Boland, T. (2010). Towards Total Quality Management in a supportive employment workplace. Public Money and Management, 17(1), 55-62.

Refbacks

  • There are currently no refbacks.


Indexing & Abstracting